Patient Care Coordinator - Grants Pass

OnePeak Medical Office & Corporate•Grants Pass, OR

3d•$19 - $22•Onsite

About The Position

The Patient Care Coordinator is the initial point of contact for patients and visitors, in person and by phone. The role supports high patient satisfaction by providing exceptional customer service and helping ensure patient information, appointments, payments, and clinic areas are maintained accurately and professionally. The position may require flexibility to meet business needs, including travel to other clinics.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Excellent customer service, teamwork, communication, interpersonal, and professional skills.
Ability to demonstrate company values, act accountably, and achieve measurable, high-quality, timely, and cost-effective results.
Good judgment and ability to make timely, sound decisions.
Commitment to continuous improvement and openness to constructive feedback.
Strict adherence to HIPAA patient confidentiality standards.
Ability to multitask, prioritize, organize workloads, and manage time effectively in a fast-paced environment.
Flexibility to meet business needs, potentially including travel to other clinics.
If required, a valid driver's license and personal vehicle meeting state law and insurance requirements.
Ability to move supplies and lift equipment weighing up to 25 pounds.
Ability to stand and walk 50% of the time and type and sit 50% of the time.

Nice To Haves

At least 6 months of front desk reception or scheduling experience in a medical office.
Prior PM/EHR experience.
Proficiency in Microsoft Office Suite.
Computer and technology proficiency.
Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, private insurance, and managed care programs.

Responsibilities

Welcome patients and visitors warmly and provide outstanding customer service in person and by phone.
Ensure the Primary Care Provider is accurately listed in each patient's chart.
Follow company policies and procedures, including confidentiality requirements for restricted areas, entry codes, and computer passwords.
Operate a multi-line telephone system, route calls, answer general inquiries, and schedule appointments.
Register patients and update demographic and insurance information and patient portal records.
Review schedules for appointment accuracy and visit preparedness.
Verify patient information during scheduling and notify patients of required documentation changes.
Confirm and update payment method at each appointment, including insurance or cash pay.
Collect and document copays, outstanding balances, and no-show fees in the EPM; document why a patient cannot pay.
Maintain the reception desk, waiting areas, and office files.
Address patient complaints using problem-solving and conflict-resolution skills, escalating to leadership when appropriate.
Attend scheduled department and clinical meetings.
Complete end-of-day responsibilities.
Perform additional duties as needed to support OnePeak Medical.