Care Coordinator

360care•Russellville, AL

About The Position

This position manages all aspects of post-sale relations between 360Care and contracted long-term care facilities. The Care Coordinator serves as a primary contact for facility personnel, coordinates and reviews schedules and visit information, maintains facility records, and provides timely information and support to customers, providers, field staff, and management. The role also submits provider credentialing information when requested and promptly communicates facility concerns to management. The position requires compliance with the company’s compliance program and confidentiality requirements, including adherence to HIPAA and PHI guidelines. The Care Coordinator is expected to respond positively to change, maintain a high level of personal productivity, and perform other duties as assigned. Employment is limited to individuals legally authorized to work in the United States and is conditional on successfully completing a background investigation and drug screen.

Requirements

Excellent customer service skills.
Proficiency with Microsoft Office.
Critical-thinking and solutions-based skills for a time-sensitive environment.
Strong oral and written communication skills.
Strong time-management skills and a sense of urgency.
Ability to multitask and strong attention to detail.
Exceptional organizational, analytical, and problem-solving skills.
Must be legally authorized to work in the United States.
Successful completion of a background investigation and drug screen is required as a condition of employment.

Nice To Haves

Electronic Medical Records experience preferred.
Medical or dental office experience preferred.

Responsibilities

Serve as the primary contact for contracted facility personnel, communicating regularly with facility contacts, territory marketers, local management, and providers.
Review planned visits and schedules created by dental and ancillary coordinators, including edits.
Assist with daily updates to facility records and visits.
Review field staff schedules to ensure visits are logistically covered and providers are supported.
Correspond with facilities about patient and visit information.
Deliver high-quality, time-sensitive information to customers.
Submit provider credentialing information to facilities upon request.
Provide prompt feedback to management about facility concerns.
Maintain a high level of personal productivity.
Support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and follow HIPAA and PHI guidelines at all times.
Respond positively to change and perform other duties as assigned.