Business Operations Manager Jobs

About The Position

Requirements

• Experience leading a team responsible for results in a fast-paced environment.
• Ability to coordinate multiple large, complex projects and daily support with little direction.
• Experience working in diverse environments and building a diverse team.
• Ability to analyze data, identify opportunities, and propose solutions.
• Development-focused leadership and commitment to supporting team members’ growth.
• Willingness to embrace change and evolve operations.
• Ability to interact with business partners at all organizational levels.
• BS or BA degree; Business or a related field is preferred. Equivalent experience may be accepted in lieu of the education requirement.
• 5–7+ years of experience in leadership, business strategy, project management, business, or a related field.
• Demonstrated organizational skills and attention to detail.
• Ability to lead projects and coordinate resources across multiple departments.
• Ability to work well under pressure and in a fast-paced, continually changing environment.
• Excellent written and verbal communication skills, critical thinking skills, customer service skills, and training experience.
• Strong networking skills to build appropriate relationships.
• Ability to derive solutions from data sources, analyze multiple data sets, and develop operational solutions through process analysis.

Nice To Haves

• Power BI skills.
• Microsoft Power Automate skills.

Responsibilities

• Lead end-to-end execution of large-scale business operations programs, including ideation, requirements gathering, UAT, training, rollout planning, and post-launch support.
• Align strategic goals with field and corporate priorities and ensure process adoption produces measurable outcomes.
• Provide executive-ready reporting on metrics and outcomes; ensure consistent rollout practices and field communications.
• Assess systems impacts, monitor risk, identify efficiencies, and tailor communications and training to affected field partners and regional needs.
• Support team members’ ownership of initiatives and professional development through growth-focused feedback.
• Serve as the main point of contact and escalation lead for system issues, field operations support, and sales tool enhancements.
• Develop contingency playbooks for system outages and guide field associates through operational changes.
• Provide high-touch support to more than 150 sales and marketing sites and build relationships with regional and field leaders.
• Partner with internal teams and external vendors to ensure clear and timely communication.
• Improve sales, marketing, and operational workflows by identifying inefficiencies and streamlining processes.
• Use insights and stakeholder feedback to design scalable solutions and translate business partners’ operational needs into enhancements.
• Support the design and optimization of internal tools, SOPs, and training content.
• Identify and proactively manage compliance and operational risks across business functions.
• Guide development and adoption of tools to monitor cash handling, premium processes, PII protection, and audit readiness.
• Lead readiness activities and maintain documentation supporting internal controls and regulatory alignment.
• Ensure associates understand compliance standards and maintain updates to compliance SOPs.
• Develop and mentor 3–4 direct reports and additional team members.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, depending on position
• Parental leave, depending on position
• Paid holidays, depending on position
• Paid volunteer time through Wish day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program