Manager, Business Operations, Strategy & Design, and End-to-End Program Management
About The Position
The Manager, Business Operations, Strategy & Design, and End-to-End Program Management is a leadership role within Hewlett Packard Enterprise’s Lead-to-Cash (L2C) Transformation Office. The position translates strategic business priorities into transformation initiatives, operating models, and measurable outcomes. Working across Product Management, Sales, Finance, Operations, Supply Chain, Legal, IT, and Customer Success, the manager aligns people, processes, technology, data, and governance to deliver enterprise initiatives, support new product introductions, and enable long-term growth. The role combines business strategy, organizational and process design, operational excellence, change management, and end-to-end program leadership. It leads cross-functional transformation from planning through implementation and stabilization, and supports NPI readiness, commercialization, adoption, and continuous improvement. The position is hybrid, with an average requirement of two days per week in an HPE office.
Requirements
- Bachelor’s degree in Business, Engineering, Information Systems, Operations, Finance, or a related field, or equivalent practical experience.
- Typically 8 or more years of experience in program management, business transformation, business operations, strategy, product commercialization, consulting, or related disciplines.
- Experience leading complex cross-functional initiatives within large, matrixed, or global organizations.
- Demonstrated success delivering programs from strategy and planning through implementation and stabilization.
- Experience influencing stakeholders and driving outcomes across teams and organizational boundaries.
- Experience supporting transformation, operational readiness, product launches, organizational change, or business process improvement initiatives.
Nice To Haves
- Advanced degree or relevant professional certifications.
- Experience with Lead-to-Cash (L2C), Quote-to-Cash (Q2C), or Order-to-Cash (O2C) business processes.
- Experience in technology, software, networking, telecommunications, manufacturing, professional services, or other complex business environments.
- Experience with enterprise software, SaaS, subscription, consumption-based, or as-a-service business models.
- Experience with licensing, entitlement management, digital fulfillment, or customer lifecycle management.
- Experience with ERP, CRM, CPQ, contract lifecycle management, product catalog, digital commerce, or related enterprise platforms.
- Experience with operating model transformation, organizational effectiveness, business process redesign, or enterprise integration initiatives.
Responsibilities
- Partner with Lead-to-Cash functional leaders to define, prioritize, and execute transformation initiatives aligned with enterprise objectives.
- Translate strategic priorities into actionable roadmaps, business cases, and implementation plans across the Lead-to-Cash program.
- Identify opportunities to improve customer experience, operational performance, scalability, and business effectiveness.
- Support strategic planning, transformation reviews, and executive decision-making; align transformation investments with measurable business outcomes.
- Facilitate cross-functional planning and prioritization, and support risk management, issue resolution, dependency tracking, and organizational readiness.
- Partner with stakeholders to simplify, standardize, automate, and optimize business processes.
- Evaluate business capabilities, operating structures, workflows, and governance models to improve effectiveness and efficiency.
- Drive initiatives across product and offer management, commercialization, contracting, order management, licensing and entitlements, fulfillment, billing, renewals, and customer success operations.
- Ensure alignment across people, process, technology, data, controls, and governance.
- Lead large-scale, cross-functional transformation programs supporting strategic business priorities.
- Develop and manage integrated program plans, milestones, resources, dependencies, deliverables, and success criteria.
- Drive execution across business and technology workstreams, and proactively identify and address risks, issues, constraints, and interdependencies.
- Provide leadership, coordination, and accountability across multiple functions and stakeholder groups.
- Serve as a primary interface between the Lead-to-Cash program and Business Unit NPI teams.
- Coordinate NPI checklists and activities across business, operational, and technology teams.
- Ensure Lead-to-Cash systems, processes, data, training, reporting, controls, and support functions are prepared for inbound NPIs.
- Support commercialization, adoption, stabilization, and continuous improvement for new products.
- Partner with leaders and change teams to support adoption of new capabilities and ways of working.
- Assess organizational impacts and readiness requirements; support communications, stakeholder engagement, training, and deployment activities.
- Track adoption metrics and continuously improve business outcomes following implementation.
Benefits
- Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
- Personal and professional development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
