Business Operations Manager

Stanford Medicine Children's Health•Palo Alto, CA

7d•$63 - $81•Onsite

About The Position

The Business Operations Manager oversees financial and operational functions for assigned departments and service areas, ensuring alignment with organizational strategy. The role manages budgeting, forecasting, contracts, resource allocation, productivity, and operational performance in collaboration with department leadership and teams including Financial Planning, Strategic Planning and Business Development, Decision Support Services, Purchasing, and Managed Care Contracting. It supports improved financial performance, cost-effectiveness, quality, market share, and timely execution of strategic initiatives and projects. The manager leads operating and capital budget development, monitors expenditures and budget variances, maintains cost and profitability indicators, and uses market, demographic, financial, and clinical utilization information to inform business planning. The position develops business practices, plans, productivity measures, dashboards, and quality improvement programs. It also supervises assigned staff, including hiring, scheduling, performance management, coaching, and professional development, while cultivating an inclusive and positive work culture. The role is based in a hospital administration setting. It is not remote eligible, is scheduled for 40 hours per week, and has a day shift of eight hours. The stated hourly minimum-to-midpoint range is $62.65 to $81.44; compensation depends on role requirements and factors such as education, experience, skills, location, and internal equity.

Requirements

Master's degree in a work-related field or discipline from an accredited college or university.
Five years of progressively responsible and directly related work experience.
Knowledge of financial systems, including operations, budgeting, analysis, statistics, forecasting, and modeling.
Knowledge of organizational, administrative, fiscal, and personnel management principles and practices.
Knowledge of financial and operational management information systems.
Knowledge of local, state, and federal regulatory requirements related to the functional area.
Ability to develop and administer departmental budgets.
Ability to develop, write, analyze, and present business plans, proposals, contracts, and financial analysis reports.
Ability to use conceptual, numerical, analytical, and statistical skills to solve complex financial problems.
Ability to foster effective working relationships and build consensus.
Ability to mediate and resolve complex problems and issues.
Ability to develop long-range business plans and strategy.
Ability to interview, hire, terminate, and manage the performance of direct reports.

Responsibilities

Work closely with the Director of Business Operations and senior management to ensure budget adherence and improve operational efficiency and cost-effectiveness.
Oversee department expenditures and ensure appropriate use of funds and compliance with budget standards and guidelines.
Lead operating and capital budget development, forecasting, resource allocation, and financial planning for assigned departments and service areas.
Develop and maintain cost and profitability databases, dashboards, and productivity benchmarks; establish regular reporting and address variances, trends, and ad hoc needs with department management.
Oversee contractual agreements for assigned departments and service areas, and collaborate with leadership on specifications, requirements, financial models, and contract terms for outside services and products.
Conduct market, financial, demographic, and clinical utilization research in partnership with Strategic Planning and Business Development to support business development and strategic planning.
Manage day-to-day financial and business operations, including budgeting, accounting, long-range planning, pricing, contract negotiation, and submission of patient charges.
Develop and implement business practices and strategic initiatives to improve financial performance, profitability, market share, and service delivery.
Provide personnel management and oversee organizational systems, workflow, continuous quality improvement, and departmental goals and programs.
Supervise assigned staff, including interviewing, hiring, terminating, scheduling, performance evaluation, quality review, timecard reconciliation, education, coaching, and development.
Promote an inclusive work culture that supports diversity, equity, teamwork, and positive working relationships.
Set clear performance expectations and goals, provide regular feedback and reviews, recognize strong performance, and address underperformance through coaching and development.
Synchronize organizational strategies, systems, and initiatives, including timekeeping and ERP, with operational goals.
Guide and support project execution to ensure strategic alignment and timely completion.
Develop and refine business and facility plans to maximize patient revenue, minimize costs, support high quality, and increase profitability.
Partner with analytics teams to refresh unit dashboards with operational and financial KPIs, educate managers on their use, and provide insights for decision-making.
Assess market environment, service-area demographics, market share, payer mix, customer satisfaction, clinical outcomes, service lifecycle, and other measures of operational performance.
Determine personnel, facility, equipment, and supply resources required to administer services and programs effectively.
Analyze and recommend business plans for new services and programs.
Monitor expenditures, prepare variance reports, and recommend or implement corrective action to address budget variances.
Comply with Joint Commission requirements and hospital policies, procedures, Service Standards, and Code of Conduct.