Business Operations Manager

Rocketship Public Schools•Washington, DC

About The Position

The Business Operations Manager (BOM) is the school’s leader for operational matters and reports directly to the Principal. The BOM manages a team of hourly Operations Specialists and oversees student meals, recess, arrival, dismissal, campus physical space, and safety. The role combines business and operational responsibilities—including logistics, compliance, procurement, facilities, and budgeting—with behavior management, culture-setting, and coaching. The BOM helps create consistent, safe school environments so instructional staff can focus on teaching and learning. The position offers an opportunity for operationally minded teachers and school leaders to develop through an operational school leadership role. The BOM works closely with the school leadership team, families, vendors, and central Rocketship teams, and may serve as the campus COVID Lead.

Requirements

At least 5 years of relevant experience; school-based experience is strongly preferred.
Ability to proactively manage multiple critical deadlines, adapt confidently to changing school needs, prioritize independently, and follow through on tasks and responsibilities.
Demonstrated attention to detail, organization, and resourcefulness.
Team-oriented attitude and strong customer-service orientation.
Ability to communicate respectfully and empathetically with students’ families.
Ability to build strong, trusting working relationships with people at senior and junior levels, both within and beyond Rocketship.
Ability to handle sensitive issues respectfully and empathetically and maintain strict confidentiality where required.
Strong PC-based computer skills, including spreadsheets and Google Suite, and ability to become proficient quickly in new software programs.
Passion for Rocketship’s mission and belief that all students can achieve high levels of academic success.

Nice To Haves

School-based experience.
Managerial experience; leadership or coaching roles with other adults may substitute.
Experience as a teacher or school leader.
Spanish language proficiency, preferred in many communities but not required.

Responsibilities

Own the logistics, staffing, and daily management of arrival, lunch, recess, dismissal, and campus physical space, with a focus on creating safe and joyful systems.
Coach Operations Specialists in behavior management through in-the-moment coaching and planned one-on-one meetings.
Design and lead professional development for Operations Specialists focused on behavior management skills.
Manage the building’s physical space and facilities needs, including coordinating with vendors and handling after-hours facilities emergencies.
Manage food service operations, including staff, vendor relations, compliance, internal audits, and the financial health of the meal program.
Support the Principal on finance-related matters, including budgets, cash collection, and invoice approval.
Own school safety processes and compliance, including training and safety drills, and partner with the Principal to respond to emergencies.
Own procurement and purchasing for the school site, including placing orders, tracking received inventory, and handling returns and exchanges.
Serve as the on-site IT contact by managing IT assets, assisting staff with IT issues as able, and serving as the main contact for central IT staff.
Support the logistical, compliance, and technology aspects of Rocketship assessments, including NWEA MAP and state tests, and health screenings such as hearing and vision screenings.
In California only, own the free- and reduced-price lunch application process, including form validation and income verification.
Exhibit Rocketship’s core values: authenticity, community, innovation, tenacity, and pursuit of excellence.
Hire, manage, and evaluate hourly Operations Specialists, and invest in their satisfaction and development.
Collaborate with and support the school leadership team and the national Business Operations Manager team.
Engage with parents on operational topics using a customer-service mindset that honors and engages students’ families.
Have the opportunity to serve as campus COVID Lead and adapt staff- and student-facing procedures to mitigate COVID-19 risk.