Business Operations Manager
About The Position
The Business Operations Manager will lead business operations and use business intelligence tools to analyze performance metrics and drive improvement initiatives across the organization. The role includes developing KPI dashboards and performance reports, implementing Lean Six Sigma initiatives, overseeing vendor agreements and invoice processing, and leading cross-functional projects that improve workflow, communication, productivity, and profitability. The manager will oversee employee training content and programs through a Learning Management System, supporting onboarding, skills assessment, and talent development. They will identify training needs, monitor completion and effectiveness, and maintain compliance with training and HR recordkeeping requirements. The role also identifies opportunities to adopt AI and other technologies to streamline operations and improve service delivery. Working with IT and leadership, the manager will assess technology needs, define scopes of work, pilot and implement AI-driven solutions, and promote data quality and continuous improvement. The position is full-time and on-site at York Law Firm, whose mission is to advocate for elder abuse and wrongful death victims and their families.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- At least 5 years of experience in business operations, HR, or office management in a professional services setting.
- Proven experience using BI software to track and analyze performance data.
- Tech-savvy and data-driven approach to operations.
- People-management and coaching skills.
- Familiarity with HR systems and Learning Management Systems for employee training.
- Strong organizational skills, attention to detail, and project management expertise.
- Lean Six Sigma certification; Green Belt or higher is strongly preferred.
- Strong communication and leadership skills.
- Proficiency in Microsoft Office and workflow documentation tools.
- Reliable transportation, a valid California driver's license, and a clean, insurable driving record.
- Ability to lift, carry, and move items weighing up to 25 pounds and perform typical office-related physical tasks as needed.
- Successful completion of a background check is required.
Nice To Haves
- Master's degree or MBA.
- PMI/PMP certification.
- Experience in a law, accounting, consulting, architecture, medical firm, or software company.
- Experience customizing BI reports to measure and manage business and team performance and identify process or performance improvements.
- Experience building or customizing training content in iSolved, TalentLMS, or similar systems.
- Understanding of financial and operational performance reporting.
Responsibilities
- Lead and manage business operations, including implementation of BI software and use of the existing technology stack.
- Develop dashboards, improve KPI visibility, and provide regular performance reporting using BI software.
- Oversee vendor contracts, service agreements, and invoice processing.
- Implement Lean Six Sigma and operational-efficiency initiatives.
- Oversee the design, implementation, and management of employee training programs and materials using an LMS.
- Work with stakeholders to identify training needs and track training completion and effectiveness.
- Maintain compliance with training and HR recordkeeping requirements.
- Lead cross-functional projects that improve workflow, communication, and productivity.
- Track and report project milestones, deadlines, and resource allocation.
- Identify opportunities for AI, innovation, guardrails, and technology adoption to streamline operations and enhance service delivery.
- Assess and identify IT needs and develop scopes of work or job descriptions to optimize legal case workflows and automation.
- Collaborate with IT and leadership to pilot and implement AI-driven solutions, such as document automation, data analysis, client intake bots, and predictive analytics.
- Train staff and promote data quality, technology-driven change, and continuous improvement.
Benefits
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Engaged, collaborative, and mission-focused team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
