Business Operations Manager
About The Position
The Business Operations Manager will implement and use business intelligence tools, such as DOMO or Microsoft Power BI, to analyze performance metrics and lead improvement initiatives across the organization. The role also manages internal training content through a Learning Management System (LMS) to support employee onboarding, skills assessment, and talent development. The successful candidate brings a strong operations mindset, identifying workflow bottlenecks and developing systems and solutions that improve productivity and profitability. This position leads business operations, performance reporting, vendor and service agreements, Lean Six Sigma initiatives, employee training, and cross-functional projects. It also identifies opportunities for AI and other technology to streamline operations and improve service delivery, working with IT and leadership to pilot and implement solutions. The role is based in person in Sacramento.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- At least 5 years of experience in business operations, HR, or office management in a professional services setting.
- Proven experience using BI software to track and analyze performance data.
- Tech-savvy, data-driven approach to operations.
- People management and coaching skills.
- Familiarity with HR systems and Learning Management Systems for employee training.
- Strong organizational skills, attention to detail, and project management expertise.
- Lean Six Sigma certification; Green Belt or higher is strongly preferred.
- Strong communication and leadership skills.
- Proficiency in Microsoft Office and workflow documentation tools.
- Reliable transportation, a valid California driver's license, and a clean, insurable driving record.
- Ability to lift, carry, and move items weighing up to 25 pounds and perform typical office-related physical tasks as needed.
- Successful completion of a background check is required.
- Candidates selected to advance must complete a Wedge interview within three calendar days of receipt; candidates advancing beyond that stage may also be required to complete a Predictive Index assessment.
Nice To Haves
- Master's degree or MBA.
- PMI/PMP certification.
- Experience in a law, accounting, consulting, architecture, medical firm, or software company.
- Experience customizing BI reports to measure and manage business and team performance and identify process or performance improvements.
- Experience building or customizing training content in iSolved, TalentLMS, or similar systems.
- Understanding of financial and operational performance reporting.
Responsibilities
- Lead and manage business operations, implementing BI software and the existing technology stack.
- Develop dashboards, KPI visibility, and regular performance reports using BI software to monitor and improve business and team performance.
- Oversee vendor contracts, service agreements, and invoice processing.
- Implement Lean Six Sigma and operational efficiency initiatives.
- Oversee the design, implementation, and management of employee training programs and materials using an LMS.
- Collaborate with stakeholders to identify training needs and track training completion and effectiveness.
- Maintain compliance with training and HR recordkeeping requirements.
- Lead cross-functional projects to improve workflow, communication, and productivity.
- Track and report project milestones, deadlines, and resource allocation.
- Identify opportunities for AI, innovation, guardrails, and technology adoption to streamline operations and enhance service delivery.
- Assess and identify IT needs and develop scopes of work and/or job descriptions to optimize legal case workflows and automation.
- Collaborate with IT and leadership to pilot and implement AI-driven solutions, such as document automation, data analysis, client intake bots, and predictive analytics.
- Train staff and promote a culture of data quality, technology-driven change, and continuous improvement.
Benefits
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Engaged, collaborative, and mission-focused team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
