Business Operations Manager

Rocket Youth•San Francisco, CA

4d•$90,000 - $140,000•Hybrid

About The Position

Rocket Youth owns and operates a growing, multi-brand and multi-location portfolio of youth sports, enrichment, and after-school businesses across the United States. It provides operational leadership and services across marketing, CRM, analytics, expansion, accounting, finance, HR, and other functions. Rocket Youth completes approximately 10–15 acquisitions per year, with many portfolio companies led by founders and local operators. The Business Operations Manager will support growth and performance across the Club division, which includes volleyball, basketball, lacrosse, and soccer, and the Rec division, which includes gymnastics and swim. The role serves as an extension of the divisions’ leadership teams, supporting local operators and helping grow the businesses profitably. It is designed as a path toward full P&L ownership and general management of partner-company businesses, potentially progressing to ownership of multiple P&Ls within 6–12 months depending on performance and business needs. The position is hybrid and based in San Francisco, California. It is full-time and exempt, with a salary range of $90,000–$140,000 per year; the posting also lists starting pay from $90,000 per year.

Requirements

At least 4 years of experience in operations, business analysis, consulting, finance, or similar high-responsibility roles.
Exposure to youth sports or enrichment, multi-unit operations, or service businesses.
Comfort working in a fast-paced, high-growth environment and thriving on accountability and results.
Clear and effective communication skills and ability to build trust with operators and internal teams.
Ability to handle both tactical execution and strategic work, including attention to detail and long-term planning.
Excellent organizational and problem-solving skills.
Strong analytical and Excel skills, with comfort learning and improving financial models.
Proactive, hands-on problem-solving mindset and willingness to tackle tactical and broader challenges.
Passion for youth sports and learning, and motivation for long-term professional growth.

Responsibilities

Identify and implement growth levers across Club and Rec businesses, including program and offering expansion, pricing strategy, promotional testing, and tournament and event strategy.
Support operators in growing enrollment, participation, and revenue while maintaining a strong customer experience.
Introduce and scale best practices across portfolio companies.
Serve as a day-to-day partner to operators across multiple businesses.
Support execution of seasonal and operational milestones, including Club tryouts, Rec season launches and class scheduling, camps, clinics, and events.
Drive organization, accountability, and follow-through across initiatives.
Connect operators with headquarters functions such as Finance, HR, Marketing, and IT.
Use reporting and dashboards to track enrollment, retention, participation, conversion, program performance, and utilization.
Translate analytics into actionable recommendations for operators and support pricing, staffing, and programming decisions with data.
Understand and ultimately own the Rec customer lifecycle, from lead generation and inquiry through trial, enrollment, retention, and reactivation.
Partner with Marketing and operators to improve speed-to-lead, follow-up consistency, sales discipline, and lead-to-trial and trial-to-enrollment conversion rates.
Help ensure marketing demand translates into filled programs and improve class and program utilization and scheduling efficiency.
Identify drivers of churn and customer drop-off and implement retention strategies, including improved onboarding, early engagement, reactivation campaigns, and cross-selling and upselling.
Continuously improve customer experience to increase lifetime value while maintaining program quality and safety.
Support onboarding of newly acquired businesses, assess existing operations, and identify growth opportunities.
Assist with implementing Rocket Youth systems, tools, and processes.
Enforce safety standards and compliance across businesses.
Partner with integration and functional teams to support smooth transitions.
Build trust with Club and Rec partners and support their day-to-day operations.
Drive revenue and EBITDA growth, with a focus on enrollment, retention, customer lifetime value, and utilization.