Business Operations Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Business Administration, Operations, Industrial Engineering, Computer Science, or a related discipline, or equivalent practical experience, plus 10 or more years of professional experience in business operations, technical program management, or management consulting; alternatively, a master’s degree with 6 or more years of relevant experience.
• Hands-on experience developing and implementing quantitative operational models, capacity frameworks, or forecasting methodologies using complex datasets.
• Experience designing, deploying, and managing operational workflows, processes, or governance frameworks in partnership with engineering leadership and technical stakeholders.
• Experience establishing and tracking operational KPIs, performance metrics, and executive reporting packages across large-scale technical or supply chain organizations.
• Experience managing complex, cross-functional operational programs across multiple technical departments, vendors, or business units.

Nice To Haves

• Familiarity with Cisco Product Development Methodology (CPDM) or similar product lifecycle frameworks.
• Experience driving process optimization and operational excellence initiatives within a large-scale supply chain or engineering environment.
• Strong project management skills and a track record of developing and tracking critical operating metrics for executive leadership.
• Ability to balance immediate daily operational needs with long-term strategic capability building.

Responsibilities

• Identify, triage, and drive strategic thinking on key organizational questions, issues, and roadblocks.
• Conduct quantitative research and complex data retrieval and deliver recommendations to engineering and leadership teams.
• Collaborate on operational excellence projects and put strategic recommendations into practice.
• Develop and track critical operating metrics.
• Manage cross-functional operational programs across technical departments, vendors, or business units.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Paid holidays and a floating holiday for non-exempt employees
• Paid birthday day off, year-end holiday shutdown, and personal wellness days
• Paid vacation or flexible vacation time off, depending on employee classification
• Sick time off
• Additional paid time away may be requested for critical or emergency family issues
• Optional paid volunteer days
• Annual bonuses for eligible non-sales employees
• Potential Cisco restricted stock unit grants, subject to eligibility and vesting conditions