Business Operations Manager, Hyperscaler Data Center & Client Optics
About The Position
The Business Operations Manager will support the Hyperscaler, Data Center and Client Optics Supply Chain organization and the VP of Supply Chain, helping drive strategies that enable the business to scale. The role works across teams to operationalize change and is accountable for data-driven business outcomes. The manager combines analytical, technical, and operational expertise to identify and prioritize organizational questions, issues, and roadblocks. Through quantitative research and complex data retrieval, the role develops recommendations for engineering and leadership teams, contributes to operational excellence projects, and turns strategic recommendations into action. The position also develops and tracks critical operating metrics. The preferred location is San Jose, California, under a hybrid work model; flexible U.S.-based hybrid arrangements may be considered.
Requirements
- Bachelor’s degree in Business Administration, Operations, Industrial Engineering, Computer Science, or a related discipline, or equivalent practical experience; alternatively, a master’s degree with the stated experience qualification.
- At least 10 years of professional experience in business operations, technical program management, or management consulting; alternatively, at least 6 years of relevant experience with a master’s degree.
- Hands-on experience developing and implementing quantitative operational models, capacity frameworks, or forecasting methodologies using complex datasets.
- Experience designing, deploying, and managing operational workflows, processes, or governance frameworks in partnership with engineering leadership and technical stakeholders.
- Experience establishing and tracking operational KPIs, performance metrics, and executive reporting packages across large-scale technical or supply chain organizations.
- Experience managing complex, cross-functional operational programs across multiple technical departments, vendors, or business units.
Nice To Haves
- Familiarity with Cisco Product Development Methodology (CPDM) or similar product lifecycle frameworks.
- Experience driving process optimization and operational excellence initiatives within a large-scale supply chain or engineering environment.
- Strong project management skills, with a track record of developing and tracking critical operating metrics for executive leadership.
- Ability to balance immediate daily operational needs with long-term strategic capability building.
Responsibilities
- Identify, triage, and drive strategic thinking on key organizational questions, issues, and roadblocks.
- Conduct quantitative research and complex data retrieval to develop recommendations for engineering and leadership teams.
- Collaborate on operational excellence projects and implement strategic recommendations.
- Develop and track critical operating metrics.
- Support overall strategies that enable the Hyperscaler, Data Center and Client Optics Supply Chain business to scale.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday off
- Paid year-end holiday shutdown
- Paid personal wellness days
- Vacation time or flexible vacation time off, depending on employee classification
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales employees
- Potential Cisco restricted stock unit grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
