Business Operations Manager, Hyperscaler Data Center & Client Optics
About The Position
The Business Operations Manager supports the VP of Supply Chain as a key member of the Hyperscaler, Data Center and Client Optics Supply Chain Business Operations team. The role helps drive strategies that enable the organization to scale and operationalize change across teams. Success is measured by data-driven outcomes, with ownership of business results. The position combines analytical, technical, and operational expertise to address organizational questions, issues, and roadblocks. It uses quantitative research and complex data retrieval to develop recommendations for engineering and leadership teams, and collaborates on operational excellence projects to implement recommendations and develop and track critical operating metrics. The preferred location is San Jose, California, under a hybrid work model, with flexible U.S.-based hybrid arrangements considered.
Requirements
- Bachelor’s degree in Business Administration, Operations, Industrial Engineering, Computer Science, or a related discipline, or equivalent practical experience, plus 10 or more years of professional experience in business operations, technical program management, or management consulting; alternatively, a master’s degree with 6 or more years of relevant experience.
- Hands-on experience developing and implementing quantitative operational models, capacity frameworks, or forecasting methodologies using complex datasets.
- Experience designing, deploying, and managing operational workflows, processes, or governance frameworks in partnership with engineering leadership and technical stakeholders.
- Experience establishing and tracking operational KPIs, performance metrics, and executive reporting packages across large-scale technical or supply chain organizations.
- Experience managing complex, cross-functional operational programs across multiple technical departments, vendors, or business units.
Nice To Haves
- Familiarity with Cisco Product Development Methodology (CPDM) or similar product lifecycle frameworks.
- Experience driving process optimization and operational excellence initiatives within a large-scale supply chain or engineering environment.
- Strong project management skills and a track record of developing and tracking critical operating metrics for executive leadership.
- Ability to balance immediate daily operational needs with long-term strategic capability building.
Responsibilities
- Identify, triage, and drive strategic thinking on key organizational questions, issues, and roadblocks.
- Conduct quantitative research and complex data retrieval and deliver recommendations to engineering and leadership teams.
- Collaborate on operational excellence projects and put strategic recommendations into practice.
- Develop and track critical operating metrics.
- Manage cross-functional operational programs across technical departments, vendors, or business units.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays and a floating holiday for non-exempt employees
- Paid birthday day off, year-end holiday shutdown, and personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales employees
- Potential Cisco restricted stock unit grants, subject to eligibility and vesting conditions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
