Business Operations Manager
About The Position
The Business Operations Manager supports the design, implementation, and continuous improvement of operational standards across the organization’s hospitals. Reporting to the Director of Business Operations, this role executes initiatives, supports hospital leaders, coordinates cross-functional projects, and helps translate strategic priorities into practical, scalable processes. The role has a hands-on focus on rollout execution, performance optimization, vendor coordination, and new hospital readiness. The Business Operations Manager partners with hospitals and cross-functional teams to promote operational consistency, adoption of new initiatives, and measurable improvements in efficiency and performance. The position is primarily remote, requires the candidate to be local to the Phoenix, Arizona area, and includes travel and time in hospitals for projects, rollouts, and initiative support.
Requirements
- Must be local to the Phoenix, Arizona area.
- Previous experience working as a Veterinary Hospital Manager.
- High school diploma or equivalent.
- 7–15 years of experience in operations, veterinary medicine, multi-site environments, or a similar environment.
- At least 7 years of experience in veterinary medicine, ideally as a Hospital Manager.
- Excellent verbal and written communication skills.
- Strong knowledge of medical terminology.
- Strong understanding of veterinary medicine and business principles.
- Strong interpersonal, organizational, project coordination, and time management skills.
- Ability to work independently and as part of a team.
- Ability to manage multiple initiatives and tasks simultaneously, work under pressure, and meet deadlines.
- Analytical mindset and comfort interpreting operational data.
Nice To Haves
- Bachelor's degree in business administration or a related field.
- Veterinary or healthcare operations experience.
Responsibilities
- Support the design, development, documentation, and refinement of hospital operating models, workflows, role clarity, and standard operating procedures.
- Help develop new operational approaches and programs, including the Lovet Essentials Plan and future model enhancements, and maintain best practices using performance trends and field feedback.
- Assist with planning, piloting, and executing operational initiatives; develop timelines, track milestones, coordinate stakeholders, and support hospital readiness and adoption.
- Partner with hospital leaders to address operational challenges, provide structured problem-solving support, implement standardized processes, and escalate recurring issues to the Director.
- Support vendor onboarding, implementation, integration into hospital workflows, and ongoing performance tracking.
- Coordinate cross-functional initiatives with Field Operations, Finance, Clinical, IT, HR, Learning & Development, Marketing, and Data & Analytics; track dependencies, maintain communication, and align corporate teams and hospitals.
- Partner with Lovet and TAG teams to align initiatives, share resources, and provide consistent hospital support.
- Assist with operational planning for expansion and execution of growth for new Denovo hospitals, contributing to scalable multi-site processes.
- Support the creation and rollout of new offerings, products, plans, and vendor partnerships, including workflows, documentation, training coordination, and readiness tracking.
- Analyze hospital KPIs and operational data to identify improvement opportunities and support scheduling, utilization, and workflow optimization.
- Support operational change management by reinforcing expectations, tracking adoption, and troubleshooting implementation barriers.
- Support new hospital openings, including readiness checklists, workflow setup, internal coordination, and transition into ongoing operations.
- Track project timelines, identify risks, and support smooth transitions from project work to operational ownership.
- Assist hospitals with client billing, account reconciliation, collections, and related coordination.
- Partner with the Director of Business Operations and Clinical Leadership to plan and facilitate Medical Advisory Committee meetings; develop agendas, prepare materials, document decisions and action items, and follow up to support consistent communication and implementation.
- Manage pricing and product updates, process and procedure documentation, code maintenance in PIMS, and system updates.
Benefits
- 10% bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
