Manager Perioperative Business Operations

Baylor Scott & White Health•Dallas, TX

About The Position

The Manager Perioperative Business Operations manages, coordinates, and monitors the operational functions of the Perioperative Scheduling and Charge Capture departments. The role is responsible for staffing, process flow, budget management, process improvement, and daily operations. The manager supervises administrative and management support staff, develops staff capability, oversees departmental policies and programs, and works with leadership and stakeholders to improve service delivery and perioperative business performance. The position partners with surgeons, surgery clinics, Revenue Cycle, clinical, Information Services, and other internal and external stakeholders. It supports charge-capture issue resolution, maintains knowledge of charge-capture workflows and methodologies for assigned service lines, and develops and publishes accurate, actionable analytics and metrics to guide operational decisions and improvement.

Requirements

At least 3 years of experience.
A bachelor's degree or 4 years of work experience above the minimum qualification.
Strong knowledge of healthcare finance, revenue cycle, charge capture, reimbursement, CPT/HCPCS coding and modifiers, CMS regulations, and perioperative financial performance monitoring.
Advanced analytics and business intelligence expertise, including Excel, dashboards, Epic, and healthcare data systems; ability to analyze large datasets, identify trends, develop statistical models, and support operational decisions.
Experience evaluating financial variances, operational opportunities, and business cases, including pro forma development for new technologies, services, and growth initiatives.
Demonstrated understanding of perioperative operations, surgical volume management, process improvement, and operational performance metrics.
Ability to lead multiple complex, high-visibility projects simultaneously, influence stakeholders without direct authority, and translate strategic priorities into executable plans.
Strong financial planning, budgeting, project management, and implementation skills.

Nice To Haves

Perioperative services experience is preferred.
Experience with Epic OpTime, Hospital Billing, Professional Billing, Chargemaster, Revenue Integrity, and related healthcare operational systems is preferred.
A bachelor's degree in Business, Healthcare Administration, Finance, or a related field is preferred.

Responsibilities

Supervise management and administrative support staff, conduct performance reviews, and ensure effective collaboration and performance.
Develop and oversee action plans to launch, implement, and maintain programs.
Manage personnel matters, including recruitment, hiring, termination, job-description development, interviewing, qualification evaluation, and hiring support staff.
Develop department-specific policies and procedures and collaborate with management on departmental policies, projects, goals, and objectives.
Measure the productivity and effectiveness of administrative service-delivery processes, recommend or take continuous-improvement actions, and promote customer satisfaction.
Coach and develop staff, provide career counseling through performance management, and maintain a competent, professional team.
Work with leadership to plan and monitor department office space and support short- and long-term strategic planning.
Investigate, resolve, and document complaints concerning administrative support services.
Maintain relationships with surgeons, surgery clinics, and other stakeholders to support surgical growth and service-line development.
Partner with Revenue Cycle, clinical, and Information Services departments to identify, research, and resolve charge-capture issues.
Maintain knowledge of charge-capture methodologies, workflows, and processes for assigned service lines.
Develop and publish accurate, available, and actionable analytics, metrics, and data to lead and improve perioperative business operations.