Business Manager, Procurement Operations

Bank of Montreal • Chicago, IL

2d • Hybrid

About The Position

The Business Manager, Procurement Operations provides administrative and strategic support to two Procurement Executives and operates as a member of the Procurement Operations Senior Leadership Team. The role manages Chicago office needs for Procurement personnel, including access badges, workstations, lockers and drawers, and coordinates team events and town halls. It also manages calendars, meetings, travel arrangements, and expense reports, with occasional travel for group meetings, project work, or events. The current in-office requirement is three days per week and may change at the direction of PC&B leadership.

The position supports an assigned senior leader in executing strategic priorities and improving the effective and profitable operation of the business. It gathers and analyzes business and financial information, monitors performance and objectives, supports planning and recommendations, and helps manage operational and compliance risk, including attestation and reporting processes. The Business Manager advises on community and industry events, coordinates event logistics, and supports consistent communications for senior leaders and leadership teams.

Working with internal and external stakeholders, the role helps develop business strategies and plans, establish priorities, support strategic initiatives, and prepare the business for changing needs and future growth. It leads or participates in change management, communications planning, operational program planning, reporting and dashboard development, budget coordination, and expense control. The role also provides specialized consulting, analytical, and technical support, resolves strategic and operational issues, and manages service or customer complaint escalations. It applies BMO’s Risk Management Framework, policies, laws, and regulations when making sound, risk-informed decisions.

Requirements

• Typically 5–7 years of relevant experience.
• A post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Provide administrative support to two Procurement Executives, including calendar management, meeting coordination, travel arrangements, and expense reports.
• Participate as a member of the Procurement Operations Senior Leadership Team.
• Manage Chicago office needs for Procurement personnel, including security access badges, workstations, and locker or drawer assignments.
• Coordinate Chicago team events, town halls, social events, and related logistics.
• Travel occasionally for group meetings, project work, and events.
• Support an assigned senior leader in executing business and strategic priorities.
• Gather and integrate business and financial information to support effective operations and improve operational effectiveness.
• Interpret financial and business results with stakeholders, assess operating conditions and emerging trends, and recommend improvements.
• Support operational and compliance risk management, including business-specific attestation and reporting processes.
• Advise on community and industry events and coordinate their logistics.
• Support consistent communications for senior leaders and leadership teams.
• Assist with developing business strategies and plans, strategic priorities, and initiatives in partnership with stakeholders.
• Analyze strategic problems and data, conduct independent reviews, and recommend or implement solutions.
• Lead or participate in change management activities, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Develop or contribute to communications strategies and plans, tailored messaging, and distribution channels intended to influence or change behavior.
• Monitor and track performance, address issues, and produce regular and ad hoc reports and dashboards.
• Build and maintain effective relationships with internal and external stakeholders and ensure alignment.
• Manage service or customer complaint escalations, communications, and follow-up to support customer satisfaction and experience.
• Support planning and control of operating expenses, coordinate budgets, and track actual results against budget.
• Use information systems and integrate data from multiple sources to improve processes, analysis, and reporting.
• Apply BMO’s Risk Management Framework and relevant policies, standards, procedures, laws, and regulations in role-related decisions.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Potential performance-based incentives, discretionary bonuses, perks, and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level