Business Manager, Procurement Operations

BMO•Chicago, IL

1d•$75,000 - $160,000•Hybrid

About The Position

The Business Manager, Procurement Operations supports two Procurement Executives and serves as a member of the Procurement Operations Senior Leadership Team. The position provides administrative and operational support, manages the Chicago office for Procurement personnel, and coordinates local team events and logistics. The role currently requires working in the office three days per week, subject to change at the direction of PC&B leadership, and may involve occasional travel for group meetings, project work, and events. The role supports an assigned senior leader in executing strategic priorities, interpreting business and financial results, improving operational effectiveness, tracking objectives, and managing operational and compliance risk. It acts as a trusted advisor to the business/group, contributing to strategy and planning, change management, communications, performance monitoring, reporting, stakeholder alignment, expense control, and budget tracking. The position provides specialized consulting, analytical, and technical support and exercises judgment to resolve routine and non-routine business issues. The position also supports the effective operation and profitable performance of the business/group, including business readiness, future growth, customer experience, and adherence to the bank’s Risk Management Framework, policies, laws, and regulations. Broader work or accountabilities may be assigned as needed.

Requirements

Typically 5–7 years of relevant experience.
Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
Deep knowledge and technical proficiency gained through extensive education and business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Manage calendars and coordinate meetings and meeting rooms for two Procurement Executives.
Arrange travel and complete expense reports as needed.
Operate as a member of the Procurement Operations Senior Leadership Team.
Manage the Chicago office for Procurement personnel, including security access badges, workstations, and locker/drawer assignments.
Coordinate Chicago team events and town halls, and provide support for social events.
Travel occasionally for group meetings, project work, and events.
Support an assigned senior leader in executing strategic priorities and improving business/group operations.
Gather and integrate information to support effective and profitable business operations and enhance the Bank’s marketplace profile.
Work with stakeholders to interpret financial and business results, assess operating conditions and emerging trends, and recommend improvements to operational effectiveness.
Support operational and compliance risk management and the business-specific attestation and reporting process.
Provide strategic counsel on community and industry events and coordinate event logistics.
Support consistent communications for the senior leader and leadership team.
Advise the business/group and assist with developing business strategies and plans for changing needs and future growth.
Assist in developing strategic plans and determining business/group priorities and initiatives.
Work with stakeholders to define key initiatives and priorities that support strategic direction; influence and negotiate to achieve business objectives.
Analyze issues and strategic problems, recommend and implement solutions, and provide data-driven insights.
Lead or participate in change management programs and activities, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Develop communication strategies and plans, tailored messaging, and appropriate distribution channels to influence or change behaviour.
Provide input into operational program planning and implementation and collaborate with internal and external stakeholders on strategic initiatives.
Monitor and track performance, address issues, and design and produce regular and ad hoc reports and dashboards.
Build effective stakeholder relationships and ensure alignment between stakeholders.
Serve as the primary point of contact for service or customer complaint escalations; manage communications and follow-up to support customer satisfaction and overall customer experience.
Plan and control unit operating expenses in accordance with forecasts and within budget; coordinate budgets and report actual results against budget.
Use systems such as customized exception and tracking reports to manage information; integrate information from multiple sources to improve processes, analysis, and reporting.
Provide specialized consulting, analytical, and technical support; independently handle non-routine situations and diagnose and solve problems within established rules.
Apply the Risk Management Framework and Risk Culture, make sound risk-informed decisions within approved Risk Appetite, protect assets, and follow applicable policies, laws, and regulations.
Perform other broader work or accountabilities as assigned.