Manager Procurement Operations - AHN

Highmark Health•PA, Working at Home - Pennsylvania, PA

4d•$102,700 - $164,600•Onsite

About The Position

The Manager Procurement Operations manages the organization’s procurement operations, including policies, processes, and systems. In this centralized role, the manager partners with functional areas such as Accounts Payable and Finance and works cross-functionally with category management, finance, and business teams to deliver efficient, high-quality operations. The role covers supplier and master data management, procurement technology, requisition approval cycle time, purchase order creation, and KPI/SLA adherence. It uses procurement expertise to improve productivity and influence partners to strengthen the end-to-end supply chain. The manager leads teams responsible for purchase-order-based procure-to-pay activities and service procurement, oversees procurement technology and process implementations, and establishes metrics to monitor transaction quality, timeliness, compliance, risk, and payment accuracy. The role also manages stakeholder relationships, supplier data quality, and team performance. This is an office-based position with travel required 0%–25%.

Requirements

Bachelor’s degree in Supply Chain Management, Business Administration/Management, Finance, Accounting, Economics, Mathematics, Marketing, or Industrial Engineering, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
10 years of experience in a procurement role.
3 years of experience in request-to-pay procurement operations processes.
Experience leading cross-functional teams through successful events.
Excellent quantitative, analytical, and project management skills.
Strong influencing skills to lead teams and build partnerships with internal resources and the Highmark Health supply base.
Ability to champion requisition-to-pay technology and drive compliance and use of advanced features.
Ability to design and implement procurement processes and systems for efficiency, scale, flexibility, and risk management.
Strategic mindset, executive presence, and organizational savvy.
Self-confidence and ability to accept and respond positively to challenges.
Ability to manage change, ambiguity, and complexity and drive results.
Strong verbal and written communication skills, including presenting complex topics concisely to audiences at different levels and sizes.
Broad understanding of business issues, metrics, organizational linkages, and customer value.
Extensive knowledge of assessing and recommending creative, time-sensitive solutions.

Nice To Haves

Master’s degree in Supply Chain Management, Business Administration/Management, Finance, Accounting, or Marketing.
Certified Purchasing Manager (CPM).

Responsibilities

Manage the organization’s procurement operations, including policies, processes, and systems.
Make hiring and termination decisions; coach and develop staff; recognize performance; manage performance and productivity.
Plan, organize, staff, direct, and control the department’s day-to-day operations; develop and implement policies and programs; and potentially manage budgetary responsibilities and authority.
Lead the team in dispatching purchase orders in line with category strategies and sourcing projects, managing the end-to-end standard purchase-order procure-to-pay process, monitoring and expediting orders, resolving invoice issues, and conducting audits of documented procure-to-pay controls.
Collaborate with Category Management to implement sourcing projects effectively and accurately in the transaction system.
Lead end-to-end implementation, monitoring, and management of the service procurement process, including supplier onboarding, transaction management, vendor performance management and reporting, and demand fulfillment.
Coordinate with HR on contingent labor requirements and ensure appropriate implementation of contingent labor policies and requirements.
Develop, implement, and monitor procurement technology strategy and projects involving system and process implementations.
Develop metrics and KPIs to monitor procure-to-pay transaction health and quality, service and goods delivery, commercial and contractual alignment, risk mitigation, and accurate, timely payments.
Ensure compliance and quality improvements in supplier data management and support supplier data analytics and reporting.
Maintain accurate vendor information in procurement systems and tools to support sourcing analytics, strategies, new supply commitments, and electronic business initiatives with suppliers.
Manage stakeholder alignment and satisfaction; maintain effective business-partner relationships; provide direction to team members; and review KPIs to identify issues for analysis and action.
Perform other duties as assigned.