Senior Manager, CRO Business Operations

Finastra Technology•Atlanta, GA

3d•Hybrid

About The Position

The Senior Manager, Chief of Staff Office (CRO) enables the Chief Revenue Officer and Chief of Staff to execute the organization’s revenue strategy. The role is a strategic operator responsible for governance, business performance management, executive communications, sales planning, forecasting discipline, and cross-functional execution across the global sales organization. It works closely with sales leadership, operations, finance, strategy, and regional teams to prepare the CRO for business reviews, customer engagements, leadership forums, and board-level discussions. The role combines strategic thinking, operational rigor, executive-level communication, and program management. It supports business governance and performance reporting; prepares executive and customer briefing materials; translates strategic priorities into coordinated plans; manages sales planning and forecast governance; tracks cross-functional initiatives and leadership commitments; and develops clear executive communications. It also identifies opportunities to improve or automate reporting, governance, sales workflows, and executive reporting using technology, analytics, and AI-driven solutions. The ideal candidate brings business acumen, executive-advisor communication skills, and senior sales-operations discipline. They are comfortable working with executives, synthesizing complex information, and driving accountability across teams. Applicants must be located in the posted location or its immediate surrounding areas. Applicants residing in New York City or California will not be considered.

Requirements

Extensive experience in business operations, sales operations, strategy, management consulting, chief of staff, or revenue operations roles.
Experience supporting executive leadership teams in fast-paced, high-growth environments.
Proven experience managing executive-level reporting, forecasting, and business performance processes.
Experience leading cross-functional initiatives involving multiple stakeholders and senior leaders.
Experience managing operational or sales operations teams.
Exceptional strategic thinking and business acumen.
Strong executive communication and presentation-development skills.
Outstanding written communication skills, including the ability to create board- and executive-level content.
Advanced analytical and problem-solving capabilities.
Strong project and program management skills.
Experience with CRM platforms, sales analytics, and forecasting methodologies.
Ability to influence without direct authority and drive alignment across diverse stakeholder groups.
Highly organized, with strong attention to detail and execution discipline.
Must reside in the posted location or immediate surrounding areas; applicants residing in New York City or California will not be considered.

Responsibilities

Establish and maintain governance processes that promote accountability across the sales organization.
Develop and manage executive dashboards, KPIs, and performance reporting for the CRO and leadership team.
Monitor revenue, pipeline, forecasting, customer, and operational objectives; identify trends, risks, and opportunities and recommend actions.
Coordinate monthly, quarterly, and annual business reviews across regions and functions.
Partner with the Chief of Staff to prepare the CRO for executive meetings, leadership reviews, board discussions, and operating reviews.
Create executive briefing materials, strategic summaries, decision-support content, and customer meeting briefs covering account strategy, relationship history, commercial opportunities, risks, and desired outcomes.
Prepare executive talking points, presentations, and communications for internal and external audiences.
Translate strategic priorities into coordinated action plans across regions, teams, and functions.
Consolidate inputs from sales, customer success, product, marketing, finance, and operations into coherent executive narratives.
Support annual planning cycles, territory planning, sales capacity planning, and operating-rhythm activities.
Coordinate sales planning and lead forecasting governance to promote consistency, accuracy, and accountability across regional teams.
Partner with sales leaders and finance to identify forecast risks, opportunities, and needed interventions.
Drive executive reporting and leadership reviews on bookings, pipeline, revenue performance, and forecast attainment; support quarterly and annual target-setting.
Track CRO deliverables, commitments, and strategic initiatives, coordinating stakeholders and maintaining visibility into dependencies, risks, decisions, and actions.
Drive follow-up and accountability for executive action items and business commitments.
Draft leadership updates, business reviews, talking points, strategic narratives, and presentation materials, translating complex business information into clear executive messages.
Keep messaging aligned across leadership communications and strategic initiatives.
Identify opportunities to automate and improve reporting, governance processes, sales workflows, and executive reporting.
Use technology, analytics, and AI-driven solutions to improve efficiency and reduce manual effort; evaluate tools and capabilities that support sales execution and management visibility.
Champion continuous improvement and operational excellence.

Benefits

Unlimited vacation, subject to local regulations and business priorities.
Hybrid working arrangements.
Paid time off for voting, bereavement, and sick leave.
Employee Assistance Program with confidential one-to-one support.
Wellbeing Champions, Gather Groups, and monthly well-being events and initiatives.
Medical, life, and disability insurance.
Retirement plans and lifestyle benefits.
Paid time off for volunteering.
Donation-matching opportunities.
Inclusion communities open to employee participation.
Online learning and accredited courses through the Skills & Career Navigator tool.
Global recognition program, Finastra Celebrates.
Regular employee surveys.