Senior Business Operations Manager
About The Position
Microsoft's Windows Device Sales (WDS) organization partners with major device and technology companies to bring Microsoft software and services to market through hardware solutions globally. Within WDS Business and Strategy Operations, the Business Operations team executes Enterprise programs and approved investments, working across functions to turn business priorities into actionable plans, establish operational processes and accountability, and help ensure investments deliver measurable value. The Senior Business Operations Manager, focused on Enterprise Programs, oversees execution of assigned programs and approved investments. The role connects program strategy with operational delivery by managing milestones and dependencies, addressing risks and delivery challenges, and providing visibility into progress and outcomes. It works closely with program owners and cross-functional partners to drive timely delivery, improve operational efficiency, and establish repeatable processes that support growth.
Requirements
- Bachelor's degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or a related field, and 5+ years of experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field; or equivalent experience.
Nice To Haves
- Master's degree in Business Administration, Organizational Design, or a related field.
- Bachelor's degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or a related field and 8+ years of experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field.
Responsibilities
- Manage operational execution of assigned Enterprise programs and approved investments from implementation through ongoing operations, ensuring delivery aligns with defined objectives and commitments.
- Translate approved program requirements, governance, funding parameters, and success measures into actionable execution plans aligned with the established operating model.
- Establish consistent reporting and operating rhythms to track program progress, risks, and outcomes, providing stakeholders with clear visibility and actionable insights.
- Proactively identify and address execution challenges, facilitate timely decisions, and escalate risks to maintain progress against approved objectives.
- Use established processes and execution frameworks to simplify workflows, improve handoffs, and support consistent, efficient, scalable operations.
- Define milestones, deliverables, timelines, and dependencies to guide Enterprise program delivery through completion.
- Track commitments, address risks, and drive timely decisions to keep programs on track.
- Monitor execution against approved scope, funding, and governance requirements, escalating significant gaps or issues.
- Provide timely, data-informed updates on progress, risks, decisions, and outcomes to support PMO reporting, investment reviews, and leadership decision-making.
- Identify opportunities to simplify processes, strengthen execution practices, and use AI and automation to improve efficiency and scalability.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
