Senior Manager Business Operations
About The Position
The Senior Manager Business Operations supports the Venue Operations team in all aspects of the customer journey at the Las Vegas Sphere, including ingress, food and beverage, merchandise, and guest services. The role supports the creation of playbooks, process standardization, and data-driven KPI measurement to help meet commercial and experiential goals. The position designs and improves cross-functional workflows; develops and maintains operational playbooks, SOPs, and recurring-process documentation; and uses data and insights to identify opportunities to improve the guest experience, implement enhancements, and monitor results. It also provides strategic and operational support to the food, beverage, and merchandise businesses through process documentation and analysis of business KPIs and customer feedback. The Senior Manager partners with Venue Operations to document operational issues and escalations for timely resolution and stakeholder communication, and develops frameworks, dashboards, and KPIs that give leadership visibility into operational health and business performance. The role is expected to provide exceptional experiences for guests, partners, and team members, including adhering to appearance and presentation guidelines while on-site.
Requirements
- 5–7 years of experience in Business Operations.
- Demonstrated client relationship management and vendor management skills.
- High degree of expertise in quantitative and qualitative business data analysis and reporting.
- Ability to produce timely, synthesized, easily understood reports, slide decks, and deliverables reflecting critical thought.
- Ability to schedule, prioritize, and manage numerous simultaneous projects.
- Ability to operate effectively and collaboratively across different functions and levels in a matrixed organization.
- Ability to work with a high degree of independence.
- Excellent verbal and written communication skills, with the ability to interact effectively with all levels of management.
Nice To Haves
- Professional services and/or business operations experience preferred.
Responsibilities
- Design, implement, and continuously improve cross-functional workflows.
- Build and maintain operational playbooks, SOPs, and documentation for recurring Venue Operations processes.
- Use data and insights to identify opportunities to improve the guest experience, lead implementation of enhancements, and monitor results.
- Provide strategic and operational support for food, beverage, and merchandise businesses, including process documentation and analysis of business KPIs and customer feedback.
- Partner with Venue Operations to document operational issues and escalations, supporting timely resolution and communication to stakeholders as needed.
- Develop and maintain frameworks, dashboards, and KPIs that give leadership real-time visibility into operational health and business performance.
- Provide exceptional experiences for guests, partners, and team members, including adhering to appearance and presentation guidelines while on-site.
Benefits
- Professional upskilling tools and resources to help employees understand their interests and purpose, harness their talents, and obtain skills for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
