Senior Manager, Business Operations

University of Miami•Medley, FL

9d•Onsite

About The Position

The Senior Manager, Business Operations coordinates departmental functions to ensure efficient workflow and productivity and manages the ancillary and service functions needed to sustain operations across the University. The role supervises the daily operations and performance of administrative staff to help achieve department goals. It also analyzes performance trends, environmental factors, and project results to support the Managed Care and Business Development department in identifying opportunities, sizing markets, setting quantitative goals, and evaluating projects against metrics. The position oversees staff, customer service, accounts payable, purchasing, office operations, budgeting support, compliance, performance reporting, business strategies, and critical-path activities. It acts as a liaison with departmental and external contacts to support smooth business operations. Department-specific operational duties include supporting the AVP with operational recommendations, onboarding documentation, budget monitoring, scheduling and administrative tasks, expense and travel-card processing, security access, facilities and IT requests, invoice and supply processing, equipment maintenance, space planning, time-off requests, and project management. Decision-support responsibilities include integrating internal and external data for strategic analysis; providing recommendations for decision-making and growth; coordinating analytical requests and project plans with information systems, finance, delivery systems, and other support departments; advising on transforming raw data into useful information; leading implementation of strategic information systems and roadmaps; presenting and educating on analyses and projects; and staying current on healthcare issues and information technology. Other duties may be assigned.

Requirements

Bachelor’s degree or six years of academic healthcare experience required.
Knowledge of clinical research programmatic issues, including metrics collection and analysis, staffing, and process improvement.
Proficiency with Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Excellent communication skills.
Ability to develop and present data and information to diverse audiences.
Excellent interpersonal skills and ability to contribute productively to a team or task force.
Strong understanding of healthcare business and financial principles, with strong problem-solving skills.
Excellent written and oral communication, quantitative, and analytical skills.
Excellent computer skills, including word processing, spreadsheet, database, graphics, and other relevant software.
Exceptional managerial and leadership skills.
Outstanding interpersonal and organizational skills.

Responsibilities

Recruit, oversee, evaluate, train, and monitor department staff.
Manage customer service, accounts payable, purchasing, and office operations.
Assist with department budget preparation, ensure compliance with applicable restrictions, and recommend cost reductions.
Provide strategy and operational recommendations to senior managing staff and the AVP.
Ensure department compliance with applicable policies and regulations.
Prepare performance reports, develop business strategies, and supervise critical-path activities to troubleshoot or escalate problems.
Liaise with departmental and external contacts to support smooth business operations.
Initiate and process departmental onboarding documentation in accordance with University policies and procedures.
Monitor the budget and identify cost-reduction recommendations.
Schedule meetings, maintain the AVP’s calendar, answer calls, and take messages.
Process the AVP’s expenses and mileage reimbursements and maintain the departmental Travel Card records and charges in Workday.
Process security badge and access requests for offices, conference rooms, and kitchen areas.
Notify Facilities and IT of damage, repairs, or equipment needs; coordinate with Purchasing on replacement equipment.
Process departmental invoices and order clerical and kitchen supplies.
Maintain office equipment, including copiers, printers, fax machines, and computers.
Coordinate employee relocations with space planning, process time-off requests and other delegated Workday tasks for the AVP, and manage projects as requested.
Develop strategic data analyses by integrating information from internal and external sources.
Provide information and recommendations supporting strategic decisions and growth.
Coordinate data requests, project plans, and collaborative analyses with information systems, finance, delivery systems, and other support departments.
Advise on collecting and transforming raw data into meaningful information.
Lead implementation of roadmaps and strategic information systems that support managed care growth and strategic planning, including identifying opportunities, prioritizing activities and targets, and assessing initiative impact.
Design and deliver presentations and educational sessions on managed care, marketing, strategy, and other analyses or projects.
Keep current on healthcare issues and information technology through meetings and literature review.
Perform other duties as assigned.