Senior Manager Business Operations

Sphere Entertainment • Las Vegas, NV

12d • Onsite

About The Position

The Senior Manager Business Operations supports the Venue Operations team across all aspects of the customer journey at the Las Vegas Sphere, including ingress, food and beverage, merchandise, and guest services. The role supports the creation of playbooks, standardization of processes, and data-driven measurement of KPIs to help meet commercial and experiential goals.

The position designs and improves cross-functional workflows, develops operational documentation, and uses data and customer feedback to identify and implement improvements to the guest experience. It also provides strategic and operational support to the Food, Beverage, and Merchandise businesses and develops frameworks, dashboards, and KPIs that give leadership visibility into operational health and business performance. The Senior Manager partners with Venue Operations to document issues and escalations and supports timely resolution and stakeholder communication. On-site, the role is expected to follow appearance and presentation guidelines while providing exceptional experiences for guests, partners, and team members.

Requirements

• 5–7 years of experience in Business Operations.
• Demonstrated client relationship management and vendor management skills.
• Expertise in quantitative and qualitative business data analysis and reporting.
• Ability to produce timely, synthesized, easily understood reports, slide decks, and deliverables demonstrating critical thought.
• Ability to schedule, prioritize, and manage numerous simultaneous projects.
• Ability to operate effectively and collaboratively across functions and levels in a matrixed organization.
• Ability to work with a high degree of independence.
• Excellent verbal and written communication skills, including the ability to interact effectively with all levels of management.

Nice To Haves

• Professional services and/or business operations experience preferred.

Responsibilities

• Design, implement, and continuously improve cross-functional workflows.
• Build and maintain operational playbooks, standard operating procedures, and documentation for recurring Venue Operations processes.
• Use data and insights to identify opportunities to improve the guest experience, lead implementation of enhancements, and monitor results.
• Provide strategic and operational support for the Food, Beverage, and Merchandise businesses, including process documentation, business KPI analysis, and customer feedback analysis.
• Partner with Venue Operations to document operational issues and escalations and support timely resolution and stakeholder communication.
• Develop and maintain frameworks, dashboards, and KPIs that provide leadership with real-time visibility into operational health and business performance.
• Provide exceptional experiences for guests, partners, and team members, including adhering to appearance and presentation guidelines while on-site.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed