Senior Manager, CRO Business Operations

Finastra•Atlanta, GA

1d•Hybrid

About The Position

The Senior Manager, Chief of Staff Office plays a critical role in enabling the Chief Revenue Officer (CRO) and Chief of Staff to execute the organization’s revenue strategy. This strategic operator drives governance, business performance management, executive communications, sales planning, forecasting discipline, and cross-functional execution across the global sales organization. Working with sales leadership, operations, finance, strategy, and regional teams, the role prepares the CRO for key business reviews, customer engagements, leadership forums, and board-level discussions. It combines strategic thinking, operational rigor, executive-level communication, and program management. The position also supports sales planning and forecasting, manages CRO priorities and cross-functional initiatives, and identifies opportunities to improve and automate reporting, governance, and sales workflows. The position is intended for applicants located in the posted location or its immediate surrounding areas. Applicants residing in New York City or California will not be considered. Specific benefits may vary by location.

Requirements

Extensive experience in business operations, sales operations, strategy, management consulting, chief of staff, or revenue operations roles.
Experience supporting executive leadership teams and working in fast-paced, high-growth environments.
Proven experience managing executive-level reporting, forecasting, and business performance processes.
Experience leading cross-functional initiatives involving multiple stakeholders and senior leaders.
Experience managing operational or sales operations teams.
Exceptional strategic thinking and business acumen.
Strong executive communication and presentation development skills.
Outstanding written communication skills, including the ability to create board- and executive-level content.
Advanced analytical and problem-solving capabilities.
Strong project and program management skills.
Experience with CRM platforms, sales analytics, and forecasting methodologies.
Ability to influence without direct authority and drive alignment across diverse stakeholder groups.
Strong organization, attention to detail, and execution discipline.

Responsibilities

Establish and maintain governance processes that drive accountability across the sales organization.
Develop and manage executive dashboards, KPIs, and performance reporting for the CRO and leadership team.
Monitor revenue, pipeline, forecasting, customer, and operational objectives; identify trends, risks, and opportunities and recommend actions.
Coordinate monthly, quarterly, and annual business reviews across regions and functions.
Partner with the Chief of Staff to prepare the CRO for executive meetings, leadership reviews, board discussions, and operating reviews.
Create executive briefing materials, strategic summaries, decision-support content, customer meeting briefings, talking points, presentations, and communications.
Translate strategic priorities into coordinated action plans across regions, teams, and functions.
Consolidate input from sales, customer success, product, marketing, finance, and operations into executive narratives.
Support annual planning, territory planning, sales capacity planning, and operating rhythm activities.
Coordinate the sales planning process and lead forecasting governance across regional teams.
Partner with sales leaders and finance to identify forecast risks, opportunities, and required interventions.
Drive executive reporting and leadership reviews related to bookings, pipeline, revenue performance, and forecast attainment.
Support quarterly and annual target-setting activities.
Track CRO deliverables, commitments, and strategic initiatives; coordinate stakeholders and maintain visibility of dependencies, risks, decisions, and actions.
Drive follow-up and accountability for executive action items and business commitments.
Produce concise executive communications, leadership updates, business reviews, talking points, strategic narratives, and presentation materials.
Translate complex business information into clear executive messages and align messaging across leadership communications and strategic initiatives.
Identify opportunities to automate reporting, governance processes, sales workflows, and executive reporting.
Use technology, analytics, and AI-driven solutions to improve efficiency and reduce manual effort.
Promote continuous improvement and operational excellence, and evaluate tools and processes that support sales execution and management visibility.

Benefits

Unlimited vacation, subject to local regulations and business priorities.
Hybrid working arrangements.
Paid time off for voting, bereavement, and sick leave.
Confidential one-to-one support through an Employee Assistance Program.
Access to Wellbeing Champions, Gather Groups, and wellbeing events and initiatives.
Medical, life, and disability insurance.
Retirement plans and lifestyle benefits.
Paid time off for volunteering and donation-matching opportunities.
Inclusion communities open to employees.
Online learning and accredited courses through the Skills & Career Navigator tool.
Global recognition program, Finastra Celebrates.