Business Operations Manager

Thomson Reuters•McLean, VA

23h•Hybrid

About The Position

The Business Operations Manager is a hands-on business partner who supports delivery leaders in managing the operational health of government and commercial services programs. The role connects program data to business decisions by monitoring revenue, margin, forecasts, delivery milestones, and risk. It works across delivery, sales, finance, accounting, contracts, HR, procurement, and operations, supporting executive and delivery leaders across national security, federal, and commercial portfolios. The position oversees project controls and recurring analysis and reporting on program and portfolio performance. It monitors execution against financial plans, delivery schedules, customer commitments, contractual requirements, and internal targets; identifies variances and risks; and recommends corrective actions or escalation. The manager translates complex program metrics into clear business implications, prepares and presents executive-ready dashboards and materials, and coordinates with cross-functional partners on financials, forecasting, resourcing, governance, and program requirements. The role also improves repeatable operating processes, reporting tools, templates, and controls across the delivery organization. This is an individual contributor role requiring independent work, strong cross-functional relationships, sound judgment, and the ability to manage multiple priorities and recurring deadlines. The role is hybrid for office-based employees. Eligible office locations include New York City, San Francisco, Los Angeles, Irvine, McLean, and Washington, DC. The position may be eligible for an annual bonus based on enterprise and individual performance.

Requirements

Bachelor's degree in Business, Finance, Accounting, Economics, Business Analytics, or a related field.
Eight to 10 years of experience in business operations, delivery operations, program or project management, sales, or finance within a government contracting environment, supporting mid-to-large government contractors or complex, matrixed federal services organizations.
Strong understanding of project and program financials, including revenue, cost, margin, forecasting, and budget performance.
Demonstrated ability to analyze data, identify risks, assess business impact, and develop well-supported recommendations.
Advanced proficiency with Microsoft OS and experience preparing accurate financial or operational reports, dashboards, and executive-level presentation materials.
Strong written, verbal, and presentation skills, including the ability to explain numbers in clear business terms and tailor communication for delivery leaders, executives, and cross-functional partners.
Professional judgment and confidence to raise concerns, navigate difficult conversations, respectfully challenge leaders, and maintain an objective point of view when recommendations are questioned.
Highly organized and detail-oriented, with the ability to manage competing priorities, meet recurring reporting deadlines, and maintain accuracy in a fast-paced environment.
Ability to work independently in an individual contributor role while building productive relationships across Finance, Accounting, Sales, Delivery, Contracts, HR, Procurement, and Operations.

Nice To Haves

Working knowledge of FAR/DFARS requirements and common government contracting program controls or financial processes.
Experience with enterprise financial systems, project accounting tools, data visualization platforms, project management tools, and/or business intelligence reporting.
Experience supporting quarterly business reviews, operating reviews, portfolio reviews, or similar executive performance discussions.

Responsibilities

Own project controls oversight, including recurring analysis and reporting on program and portfolio performance, revenue, cost, margin, backlog, forecasts, staffing, utilization, and other key performance indicators.
Monitor project execution against financial plans, delivery schedules, customer commitments, contractual requirements, and internal targets.
Identify performance variances, emerging risks, and unfavorable trends; assess their business impact and recommend corrective actions or escalation paths.
Partner with the Chief Delivery Officer and Managing Directors supporting national security, federal, and commercial delivery portfolios.
Challenge assumptions and communicate objectively with delivery and business leaders when results or execution plans are off track, helping translate recommendations into action.
Convert complex program metrics into clear business implications for leaders.
Prepare and maintain executive-ready dashboards, reports, scorecards, and presentation materials for quarterly business reviews, operational reviews, customer discussions, and larger organizational meetings.
Brief leaders and broader audiences on performance metrics, risks, trends, and recommendations, and explain or defend the underlying conclusions.
Coordinate with Finance and Accounting on project financials, forecasting, budget performance, margin analysis, and data integrity; reconcile discrepancies and ensure reporting is timely and accurate.
Partner with Program Managers, Delivery Managers, Sales, Contracts, HR, and Procurement on operational planning, resource needs, staffing changes, onboarding, timekeeping compliance, purchasing activities, and other program requirements.
Track deliverables, reporting deadlines, compliance requirements, action items, and documentation to support contract and program governance across government and commercial engagements.
Build and improve repeatable operating processes, reporting tools, templates, and controls that increase visibility, consistency, and accountability across the delivery organization.
Manage multiple priorities and deadlines while maintaining accuracy, organization, follow-through, and attention to detail.

Benefits

Flexible hybrid working environment for office-based roles.
Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
Flexible vacation and paid time off, including paid holidays and two company-wide mental health days.
Access to the Headspace app and employee assistance resources.
Retirement savings plan with company match.
Tuition reimbursement.
Employee incentive programs; the position may also be eligible for an annual bonus based on enterprise and individual performance.
Comprehensive health, dental, vision, disability, and life insurance programs.
Parental leave and sabbatical leave.
Two paid volunteer days off annually and opportunities for pro-bono consulting projects and ESG initiatives.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Optional hospital, accident and sickness insurance, and optional life and AD&D insurance, paid by the employee.
Group legal and identity theft protection benefit, paid by the employee.
Access to a 529 Plan and commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.
Resources and programs supporting mental, physical, and financial wellbeing.