Business Operations Manager

Thomson Reuters•McLean, VA

2d•$115,300 - $214,100•Hybrid

About The Position

The Business Operations Manager is a hands-on business partner who helps delivery leaders manage the operational health of government and commercial services programs. The role connects program data to business decisions by monitoring revenue, margin, forecasts, delivery milestones, and risk. The position works closely with delivery, sales, finance, accounting, contracts, HR, procurement, and operations teams and supports executive and delivery leaders across national security, federal, and commercial portfolios. This individual contributor role oversees project controls and program and portfolio performance reporting, including revenue, cost, margin, backlog, forecasts, staffing, utilization, and other KPIs. The manager monitors execution against financial plans, schedules, customer commitments, contractual requirements, and internal targets; identifies performance variances and emerging risks; and recommends corrective actions or escalation. The role partners directly with the Chief Delivery Officer and Managing Directors, translates complex metrics into clear business implications, and presents findings and recommendations to leaders. The position also coordinates with Finance and Accounting on financials, forecasting, budget performance, margin analysis, and data integrity; partners across delivery and business functions on planning and program requirements; supports contract and program governance; and improves repeatable processes, reporting tools, templates, and controls. It requires managing multiple priorities and deadlines while maintaining accuracy, organization, and follow-through.

Requirements

Bachelor's degree in Business, Finance, Accounting, Economics, Business Analytics, or a related field.
Eight to 10 years of experience in business operations, delivery operations, program or project management, sales, or finance within a government contracting environment, supporting mid-large sized government contractors or complex, matrixed federal services organizations.
Strong understanding of project and program financials, including revenue, cost, margin, forecasting, and budget performance.
Ability to analyze data, identify risks, assess business impact, and develop well-supported recommendations.
Advanced proficiency with Microsoft OS and experience preparing accurate financial or operational reports, dashboards, and executive-level presentation materials.
Strong written, verbal, and presentation skills, including the ability to explain numbers in clear business terms and tailor communication for delivery leaders, executives, and cross-functional partners.
Professional judgment and confidence to raise concerns, navigate difficult conversations, respectfully challenge leaders, and maintain an objective point of view when recommendations are questioned.
Strong organization and attention to detail, with the ability to manage competing priorities, meet recurring reporting deadlines, and maintain accuracy in a fast-paced environment.
Ability to work independently in an individual contributor role and build productive relationships across Finance, Accounting, Sales, Delivery, Contracts, HR, Procurement, and Operations.

Nice To Haves

Working knowledge of FAR/DFARS requirements and common government contracting program controls or financial processes.
Experience with enterprise financial systems, project accounting tools, data visualization platforms, project management tools, and/or business intelligence reporting.
Experience supporting quarterly business reviews, operating reviews, portfolio reviews, or similar executive performance discussions.

Responsibilities

Own project controls oversight, including recurring analysis and reporting on program and portfolio performance such as revenue, cost, margin, backlog, forecasts, staffing, utilization, and other key performance indicators.
Monitor project execution against financial plans, delivery schedules, customer commitments, contractual requirements, and internal targets.
Identify performance variances, emerging risks, and unfavorable trends; determine business drivers, assess potential impact, and recommend corrective actions or escalation paths.
Partner directly with the Chief Delivery Officer and Managing Directors supporting national security, federal, and commercial delivery portfolios.
Challenge assumptions and communicate with delivery and business leaders when results or execution plans are off track, and help translate recommendations into action.
Translate complex program metrics into clear business implications for leaders.
Prepare and maintain executive-ready dashboards, reports, scorecards, and presentation materials for business reviews, operational reviews, customer discussions, and organizational meetings.
Brief leaders and broader audiences on performance metrics, risks, trends, and recommendations, and explain or defend conclusions in response to questions.
Coordinate with Finance and Accounting on project financials, forecasting, budget performance, margin analysis, and data integrity; reconcile discrepancies and ensure reporting is timely and accurate.
Partner with Program Managers, Delivery Managers, Sales, Contracts, HR, and Procurement on operational planning, resource needs, staffing changes, onboarding, timekeeping compliance, purchasing activities, and other program requirements.
Support contract and program governance by tracking deliverables, reporting deadlines, compliance requirements, action items, and required documentation.
Build and improve repeatable operating processes, reporting tools, templates, and controls to increase visibility, consistency, and accountability across the delivery organization.
Manage multiple priorities and deadlines while maintaining accuracy, organization, follow-through, and attention to detail.

Benefits

Flexible hybrid working environment for office-based roles.
Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
Career development and continuous learning programming.
Flexible vacation and paid time off, including two company-wide mental health days and paid holidays.
Health, dental, vision, disability, and life insurance.
401(k) plan with company match.
Tuition reimbursement.
Employee incentive programs; the role may also be eligible for an annual bonus based on enterprise and individual performance.
Resources for mental, physical, and financial wellbeing, including access to the Headspace app and Employee Assistance Program.
Two paid volunteer days annually and opportunities for pro-bono consulting and ESG initiatives.
Parental leave and sabbatical leave.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.
Optional hospital, accident and sickness insurance, optional life and AD&D insurance, and group legal identity theft protection benefit, paid 100% by the employee.