Manager, Business Operations

DIRECTV•El Segundo, CA

2d•Remote

About The Position

The Manager, Business Operations oversees and supports the organization's day-to-day operations, developing and implementing policies and procedures to improve efficiency and effectiveness. The role independently leads projects and work streams, works with cross-functional teams to identify process improvements and cost reductions, and builds relationships with internal and external stakeholders. It turns operational data into recommendations, tracks performance against organizational goals, and presents complex information to audiences at all levels. The Manager may also guide less experienced team members. This is a remote position that can be located anywhere in the United States except Alaska. The role may require a background check because its duties involve routine access to DIRECTV and DIRECTV customers' proprietary data. Qualified applicants with arrest or conviction records will be considered in accordance with applicable local ordinances and state law. The position's base salary range is $83,391–$151,421 across DIRECTV's four U.S. labor-market zones. Individual pay depends on work location and factors such as job-related skills, experience, and relevant education or training. The stated salary range reflects base salary only and excludes bonus and benefits.

Requirements

3–5 years of experience in business operations or a closely related field.
Full understanding of business operations and ability to resolve a wide range of issues creatively.
Demonstrated ability to manage multiple projects simultaneously and develop project plans that account for staffing.
Proven ability to identify and proactively address staffing or talent issues.
Strong analytical skills, including interpreting trends and metrics and translating them into action.
Excellent verbal and written communication and presentation skills.
Ability to work independently with a moderate level of oversight and collaborate effectively across functions.

Nice To Haves

Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent experience.
Experience with process-improvement methodologies such as Lean or Six Sigma.
Project-management experience or certification, such as PMP.
Proficiency with data-analysis and reporting tools.

Responsibilities

Support and manage daily business operations to keep workflows running smoothly and on schedule.
Execute operational plans within assigned areas of the organization.
Resolve operational issues using creative, solution-based approaches.
Develop, document, implement, monitor, evaluate, and refine policies, procedures, and systems to improve operational efficiency and effectiveness.
Analyze operational trends to identify process-improvement and cost-saving opportunities.
Work with cross-functional teams to design and carry out improvement initiatives.
Manage multiple projects or programs from planning through completion.
Develop project plans that account for staffing needs, timelines, and dependencies.
Lead small projects or portions of larger team and organizational initiatives.
Identify, track, and report key performance metrics to assess progress toward organizational goals.
Prepare reports and dashboards that provide leadership with usable insights.
Develop and maintain relationships with key internal and external stakeholders.
Communicate complex information clearly in writing and verbally to varied audiences.
Identify and proactively address staffing issues that could affect project delivery.
Provide guidance and informal mentorship to less experienced team members.