Business Operations Manager

Cisco • Milpitas, MI

5d

About The Position

The Business Operations Manager is an operational strategist and partner within Cisco’s Data Center and Internet Infrastructure (DCII) product organization. The role works closely with executive leadership to drive the organization’s business cadence, streamline operations, and lead initiatives that support its culture and competitive position. It combines operational rigor, strategic communication, and the use of emerging technologies to improve organizational efficiency.

The manager oversees core operational cadences and supports measurement and follow-up for strategic priorities across DCII. The role owns the employee lifecycle experience, including new-hire onboarding and the organizational internship program. It also supports the DCII AI Ambassador program by identifying opportunities to apply AI tools, sharing practices, and promoting AI literacy. In partnership with Executive Communications, the manager documents and shares customer wins and maintains consistent data collection about customer impact and market success. The role also leads high-impact cross-functional projects and stakeholder coordination to achieve measurable business outcomes.

Requirements

• Experience in high-tech business operations, chief of staff roles, program management, or a similar function.
• Experience with Microsoft Office tools such as SharePoint, Excel, Word, and PowerPoint.
• Experience using AI platforms such as Codex, Claude, Gemini, Copilot, or ChatGPT.
• Bachelor’s degree and 8 years of related experience, or a master’s degree and 6 years of related experience, or equivalent relevant work experience.

Nice To Haves

• Demonstrated experience using AI tools for business productivity and a strong desire to stay at the forefront of AI innovation.
• Expertise managing end-to-end programs, from planning and cross-functional alignment through execution, measurement, and continuous improvement.
• Ability to identify operational bottlenecks and proactively implement scalable solutions.
• Exceptional written and oral communication skills, including the ability to synthesize complex information into compelling narratives for executive audiences.

Responsibilities

• Oversee core operational cadences and the rhythm of the business across the DCII organization.
• Support measurement of strategic priorities and rigorously track follow-up across the organization.
• Own the end-to-end employee lifecycle experience.
• Design and manage a best-in-class onboarding program for new hires.
• Lead the organizational internship program to build a talent pipeline.
• Support the DCII AI Ambassador program.
• Identify opportunities to implement AI tools to optimize workflows, share best practices, and drive AI literacy.
• Partner with Executive Communications to document, socialize, and celebrate critical customer wins.
• Maintain a consistent data collection process about customer impact and success in the market.
• Lead high-impact cross-functional projects, manage complex stakeholder relationships, and drive measurable business outcomes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Paid holidays
• Floating holiday for non-exempt employees
• Paid day off for employee’s birthday
• Paid year-end holiday shutdown
• Paid personal wellness days
• Paid vacation or flexible vacation time off, depending on employee classification
• Paid sick time
• Additional paid time away may be requested for critical or emergency family issues
• Optional paid volunteer days
• Annual bonuses for eligible non-sales employees
• Potential Cisco restricted stock unit grants

What This Job Offers

• Job Type: Full-time
• Career Level: Senior