Branch Manager Jobs

About The Position

Requirements

• At least 5 years of experience in a leadership position, ideally in a warehouse, distribution, or logistics environment.
• Experience with the MS Office suite.
• Strong leadership qualities, including commitment, communication, motivation, team-building, pursuit of excellence, and demonstration of Richelieu's Five Core Values.
• Superior communication skills and ability to collaborate with internal team members and external suppliers, vendors, and customers.
• Organized and goal-oriented, with experience managing KPIs such as order accuracy, customer satisfaction, and sales performance.
• Forklift certification and experience.
• Sales experience.
• Team-player approach and understanding of delegation synergy.

Nice To Haves

• Experience managing budgets, financial reports, or profit-and-loss/EBITDA statements.
• University degree or some college.

Responsibilities

• Monitor, document, analyze, and report warehouse and customer service metrics by reviewing daily, weekly, and monthly KPIs, including shipping time, fill rate, backorders, sales performance, and customer feedback.
• Ensure inventory management activities follow procedures and policies, including cycle counts, inventory variance reporting, slotting, replenishment, and consolidation.
• Oversee logistics-related operations to ensure compliance with applicable environmental, health, safety, and other regulatory rules and regulations.
• Lead and guide Customer Service and Inside Sales teams by analyzing phone data, average order values, order errors, and time in presence to support high customer service levels.
• Ensure customer service and inside sales staff offer new or complementary product solutions to customers by phone and face-to-face in the showroom.
• Oversee counter staff's showroom restocking and required cycle counts.
• Foster a culture in which employees across departments can share ideas to improve processes, procedures, and the customer experience.
• Hire, train, develop, and supervise branch staff to achieve company goals and objectives.
• Drive activities that improve coordination, communication, and teamwork among warehouse operations, customer service, inside sales, and outside sales.
• Perform other position-related duties assigned by the immediate leader.

Benefits

• Competitive market-based annual salary.
• Business expense reimbursement.
• Group insurance program, including medical, dental, vision, life, and disability coverage.
• Employee Stock Purchase Plan with employer matching.
• 401(k) with employer matching.
• Company cell phone.
• Paid vacation, holidays, and sick days.