Branch Manager

Consumers Credit Union • Mount Morris Township, IL

20d • $67,980 - $108,768 • Onsite

About The Position

Consumers Credit Union is hiring a Branch Manager to lead the Loves Park and Mount Morris branches, overseeing operations and a team of eight direct reports. The role is suited to an experienced banking professional with a record of business development, strong sales acumen, and a commitment to employee development, coaching, and team engagement.

The Branch Manager is accountable for branch profitability, member experience, operational controls, compliance, and staffing. The position includes developing sales strategies with internal partners and marketing, using performance and member-survey data to improve results, and serving as the management contact for member escalations. The manager also leads employee onboarding, coaching, career development, recruiting, performance management, employee relations, and problem resolution.

The role covers two branch locations and requires driving between them for coverage and oversight. The manager works 40–45 hours per week and ensures the branches open, close, and operate Monday through Friday, 8:00 a.m. to 6:00 p.m.

Requirements

• High school diploma or equivalent.
• 5–8 years of experience in business management, customer service, or retail.
• At least 2 years of financial-services experience.
• At least 2 years of people-management experience.
• Successful team development, coaching, leadership, communication, and management skills, with a strong service orientation.
• Ability to drive between branches for coverage and oversight.
• Flexibility to work full time, 40–45 hours per week, and manage branch operations Monday through Friday, 8:00 a.m.–6:00 p.m.
• Service-oriented mindset, consulting ability, accountability, and commitment to advocating for the organization’s values and mission.

Responsibilities

• Manage branch profitability, including financial KPIs, market-share and competition analysis, and branch contribution margins.
• Ensure exceptional member experiences and support organizational Net Promoter Score results.
• Oversee operational efficiency, cash controls, transaction accuracy, physical security, and safety.
• Develop and implement ongoing sales campaigns in coordination with marketing and other departments, including wealth management and lending.
• Use member survey results to develop and implement strategies that improve member experience and reduce barriers.
• Review reports and performance metrics, make improvements, and ensure the team understands goals and results.
• Review sales and service performance standards with the team and coach as appropriate.
• Ensure applicable compliance and regulatory guidelines are followed.
• Monitor coaching related to quality control and audit findings, and implement measures to prevent recurring issues.
• Serve as the management lead for member escalations at the branch.
• Ensure policies and procedures are accurate and followed.
• Communicate organizational, departmental, team, marketing-campaign, and human-resources information to the team.
• Evaluate staffing levels in light of the budget and member needs, and help assess technology adoption and member self-service capabilities.
• Coach, mentor, and develop staff; oversee new-employee onboarding and provide career-development planning and opportunities.
• Participate in human-resources activities, including recruiting, performance management, employee relations, and problem-resolution decisions.
• Drive between branch locations for coverage and oversight, and manage branch opening, closing, and operating hours.

Benefits

• Eligible employees may participate in medical plans (High Deductible, HMO, and PPO), dental insurance, vision insurance, spending accounts, short-term disability, long-term disability, life insurance, and other plans effective on the date of hire.
• Eligibility to participate in the 401(k) savings plan at any time.
• Automatic enrollment in the pension plan after six months of employment and 1,000 hours of service, subject to reaching age 20.
• Annual bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED