Branch Manager - Savannah, GA

Center Parc Credit Union•Savannah, GA

1d•$58,113 - $72,641

About The Position

The Branch Manager drives branch growth through business development, member relationships, and community partnerships while advancing Center Parc Credit Union’s mission of member financial success. The manager leads employee development and sales performance, delegates daily operations and administration to the Assistant Branch Manager and/or Lead MSR, and remains accountable for service, compliance, controls, and branch results. The role directly supervises branch employees and may oversee day-to-day tasks through indirect reporting relationships or a matrixed management approach. The position is full-time and exempt, reports to the VP of Retail Operations, and is based in Savannah, Georgia. The target hiring pay range is $58,113–$72,641; actual compensation may vary based on qualifications, experience, location, and other stated factors. Overnight travel is less than 5%.

Requirements

Bachelor’s degree in business, business administration, or a related field, or 2 years of relevant work experience in lieu of a degree.
4 years of specific work experience in banking, financial services, or credit unions.
2 years of relevant operational or branch supervisory experience in a bank or credit union.
Proficiency with Microsoft Office products.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must be able to meet the stated physical requirements, including operating automated office machines, standing and sitting regularly, bending and stooping as needed, using vision at near and far distances and peripheral vision, and lifting or carrying 5 to 25 pounds.
Employment offer and continued employment are contingent on acceptable background and credit check results and satisfactory proof of U.S. work authorization.

Nice To Haves

2 years of experience as a Branch Manager or Assistant Branch Manager in a bank or credit union.
Prior experience with Symitar and Meridian Link.

Responsibilities

Adhere to and deliver on Center Parc’s core values.
Prioritize business development and branch growth; delegate daily operations and administrative tasks while retaining accountability for service and results.
Maintain a professional, secure, member-ready branch and ensure timely resolution of facility, equipment, safety, and repair needs.
Ensure compliance with service, operational, fraud-prevention, safety, security, and other applicable requirements; address exceptions and escalate material risks.
Oversee staffing, scheduling, and timekeeping to ensure compliant coverage, service levels, and operational continuity.
Lead workforce planning, hiring, onboarding, employee development, and performance management; set goals, delegate work, coach employees, and enforce accountability, including corrective action as needed.
Maintain retail operations and product expertise and ensure employees deliver accurate, effective member service.
Own branch growth, sales, referral, and business development results through clear goals, needs-based sales coaching, and performance monitoring.
Personally cultivate prospects and local partnerships, conduct outreach and financial education, and represent the credit union at community events.
Ensure consistent application of transaction policies, procedures, and internal controls through delegated oversight and employee accountability.
Communicate operational, product, procedural, and compliance changes and ensure consistent implementation.
Review employee override permissions and transaction authority within policies, role requirements, and controls.
Ensure transaction training and compliance, including holds, fee waivers or refunds, coding, and exceptions; retain final branch-level decision accountability within authorized limits.
Partner across the credit union to generate business, coordinate community outreach, convert referrals through timely follow-up, provide appropriate member solutions, ensure seamless handoffs, and resolve matters beyond branch authority.
Ensure accurate, compliant account opening and maintenance, and credit card and loan requests, with recommendations aligned to member needs.
Resolve escalated member complaints and complex service issues with timely documentation and follow-up; escalate significant risks and recurring concerns.
Retain accountability for delegated cash operations, including orders, receipts, cash limits, teller and ATM balancing, dual verification, and documented loss investigations and corrective action.
Ensure internal and external audit readiness, accurate records, responses to findings, and timely corrective action.
Use effective written and oral communication in daily correspondence and task completion.
Maintain credible, positive working relationships across organizational levels.
Comply with BSA/AML, OFAC, and Bank Secrecy Act requirements applicable to the role.
Attend ongoing training, including on- and off-site workshops and webinars.
Travel overnight less than 5%.
Perform other duties as assigned.