Assistant Branch Manager

Woodforest National Bank•Winston-Salem, NC

19d

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. You help execute retail sales and marketing strategies, coach team members, and ensure consistent delivery of the Woodforest Experience. The role calls for a hands-on leader who balances customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. You support branch sales, marketing, customer growth, team development, community relationships, compliance, and efficient daily operations. You may lead or mentor junior staff, but typically do not have formal responsibility for personnel decisions. Travel to nearby branches within approximately 45 miles may be expected as business needs require.

Requirements

At least 3 years of relevant and transferrable sales and/or customer service experience; alternatively, an Associate’s degree and 2 years of such experience, or a Bachelor’s degree and 1 year of such experience.
High school diploma or equivalent.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment and with outside sales.
Ability to work flexible or extended hours based on business needs, with demonstrated reliability.
Proactive approach to seeking business outside the branch.
Goal orientation, discipline, teamwork, sales aptitude, and openness to direct coaching and feedback.
Effective problem-solving skills and ability to maintain composure and a positive attitude with customers and colleagues.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and the sales and service process.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to operate the branch with a business-owner mindset and support retail growth, deposit performance, and customer acquisition.
Drive individual and team contributions to branch sales goals through customer engagement, referrals, and marketing efforts.
Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls.
Engage customers warmly and professionally, resolve concerns effectively, and deliver the Woodforest Experience.
Coach team members to identify customer needs and recommend relevant retail banking products and services.
Promote consistent, high-quality service across teller, platform, and digital interactions, and encourage technology-forward banking.
Participate in community engagement and retail marketing activities that strengthen the bank’s local presence.
Build relationships with retail partners, community members, and local businesses to drive branch traffic and relationship growth.
Partner with Community Development Relationship Managers and branch leadership on outreach aligned with community needs and branch goals.
Uphold ethical standards, regulatory compliance, customer confidentiality, and privacy, and foster trust and respect within the team.
Model performance and customer experience expectations and coach, mentor, and support team members through observation, feedback, and on-the-job development.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and resource stewardship.
Support nearby branches within approximately 45 miles when business needs require.