Branch Operations Manager Trainee-Chattanooga, TN

Raymond James • Chattanooga, TN

19d • Onsite

About The Position

The Branch Operations Manager Trainee learns to manage the overall operational efficiency of a branch office. Through training, the trainee develops knowledge of daily operational functions and how to ensure compliance with firm and regulatory policies and procedures. The role supports the Branch Manager and branch personnel in coordinating workflow, maintaining effective operations, serving clients, and supervising operations associates. The position may include some Branch Manager duties if the employee holds Series 9 and 10 licenses.

The role requires a comprehensive understanding of company policies, procedures, and industry rules and regulations. The trainee uses standard office equipment and software to create correspondence, reports, electronic communications, spreadsheets, and databases. They handle changing priorities and deadlines in a fast-paced, deadline-driven environment, work independently under minimal supervision, and communicate with clients, financial advisors, support staff, and home office personnel.

The stated education and experience pathway is a bachelor’s degree in a related field and at least one year of financial services industry experience, preferably including operational management and supervisory experience, or an equivalent combination of experience, education, and/or training approved by Human Resources. The posting separately lists high school as required and general experience of 7 to 12 months. Required securities registrations include SIE (unless exempt or grandfathered) and Series 7 and 66, or Series 63 and 65. The employee must be able to obtain Series 9 and 10 within six months of hire and additional securities and advisory state registrations if required. Travel is up to 50%, and the workstyle is listed as Resident.

Total compensation includes base salary or wages and may include additional compensation such as cash or equity, discretionary bonuses, or commissions. The position may be eligible for benefits including medical, dental, and vision coverage; life, critical illness, and accident insurance; disability benefits; retirement savings; paid time off, including vacation, holidays, and sick leave; and parental leave. Eligibility and specific offerings may vary by position and employment status. Raymond James describes a people-first culture grounded in client-first service, integrity, independence, and a conservative, long-term view, and is an equal opportunity employer.

Requirements

• Bachelor’s degree from a four-year college or university in a related field and at least one year of financial services industry experience, or an equivalent combination of experience, education, and/or training approved by Human Resources.
• Financial services experience preferably including related operational management and supervisory experience.
• SIE required unless an exemption or grandfathering applies.
• Series 7 and Series 66, or Series 63 and Series 65, required.
• Ability to obtain Series 9 and 10 within six months of hire.
• Ability to obtain additional securities and advisory state registrations if required by the state.
• Comprehensive understanding of company policies and procedures and industry rules and regulations.
• Ability to operate standard office equipment and use required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to handle stressful situations and lead others in providing calm, professional, high-level customer service.
• Professional and pleasant demeanor, with tact and diplomacy when dealing with clients in a deadline-driven environment.
• Analytical skills to research account information and resolve problems.
• Ability to establish and communicate clear directions and priorities.
• Strong interpersonal, verbal, and written communication skills for working with clients, financial advisors, support staff, and home office personnel.
• Ability to establish and maintain a respected leadership position and influence, motivate, and persuade others.
• Ability to organize, manage, track, and complete multiple detailed tasks and assignments amid changing priorities and deadlines in a fast-paced environment.
• Ability to work independently under minimal supervision.
• Travel up to 50%.

Nice To Haves

• Related operational management and supervisory experience.

Responsibilities

• Train to effectively and efficiently perform the Operations Manager role.
• Provide backup for operational functions as required by workload and absences.
• Coordinate branch and home office workflow with home office personnel.
• Complete self-audits of branch procedures.
• Assist the Branch Manager with confidential matters, compliance visits, and replies.
• Help control expenses and maintain efficient branch operations.
• Oversee ordering of supplies, purchase orders, and postage usage.
• Review branch invoices and operating statements as needed.
• Maintain branch operational manuals.
• Research and resolve complex client account problems and inquiries.
• Assist the Branch Manager in sharing information at regular branch meetings.
• Coordinate rent, facilities, office maintenance, and cleaning and security issues.
• Recruit, select, orient, train, and supervise branch operations associates.
• Partner with the Branch Manager on performance management, scheduled appraisals, and salary reviews for operations associates; maintain branch personnel files.
• Review operations associates’ daily work and evaluate support-staff workloads and responsibilities to maintain efficient workflow.
• Ensure daily staffing levels and cross-training are adequate.
• Coordinate registrations, continuing education, licensing, and related matters for branch personnel.
• Perform other assigned duties and, if Series 9 and 10 licensed, potentially perform some Branch Manager duties.

Benefits

• Medical, dental, and vision coverage may be available.
• Life insurance, critical illness insurance, and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings may be available.
• Paid time off, including vacation, holidays, and sick leave, may be available.
• Parental leave may be available.
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level