Branch Operations Manager - Hunt Valley, MD

Raymond James • Hunt Valley, MD

3d • Onsite

About The Position

Under the direction of the Branch Manager, the Branch Operations Manager manages the overall operational efficiency of the branch office. The role directs day-to-day operational functions and ensures compliance with firm and regulatory policies and procedures. It uses knowledge and skills gained through education and experience to identify, research, analyze, and resolve complex issues. The position may also perform some Branch Manager duties.

The manager coordinates branch and home-office workflows; supports audits, compliance matters, expense control, facilities, and supplies; and researches and resolves client-account issues. The role recruits, trains, supervises, and manages the performance of branch operations associates, while overseeing work assignments, staffing, cross-training, and personnel registrations and continuing education.

The position is based in Hunt Valley, Maryland, has a resident workstyle, and requires less than 25% travel. The stated salary range is $75,000 to $119,000. Total compensation may include additional compensation, discretionary bonuses, or commissions. Benefits may include medical, dental, and vision coverage; life, critical illness, accident, and disability insurance; retirement savings; paid time off; and parental leave. Eligibility and specific offerings may vary by position and employment status.

Requirements

• Bachelor’s degree in a related field and three years of financial-services industry experience; related operational management and supervisory experience is preferred, or an equivalent combination of experience, education, and/or training approved by Human Resources.
• SIE required unless an exemption or grandfathering applies.
• Series 7, 9, and 10 required.
• Series 63, 65, and/or 66 as required by state.
• Ability to obtain additional securities and advisory state registrations if required by state.
• Knowledge of company policies and procedures, industry rules and regulations, securities-industry investment concepts and procedures, financial markets and products, and human-resource management principles and practices.
• Ability to operate standard office equipment and required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to handle stressful situations and lead others in delivering professional, high-quality customer service.
• Professional demeanor and ability to use tact and diplomacy with clients in a deadline-driven environment.
• Analytical skills to research account information and resolve problems.
• Ability to establish and communicate clear directions and priorities.
• Strong interpersonal, verbal, and written communication skills for working with clients, financial advisors, support staff, and home-office personnel.
• Ability to lead, influence, motivate, and persuade others toward desired outcomes.
• Ability to organize, manage, track, and complete multiple detailed tasks amid changing priorities and deadlines in a fast-paced environment.
• Ability to work independently under minimal supervision.

Nice To Haves

• Related operational management and supervisory experience in the financial-services industry.

Responsibilities

• Provide backup for branch operational functions as required by workload and absences.
• Coordinate branch and home-office workflows.
• Complete self-audits of branch procedures.
• Assist the Branch Manager with confidential matters, compliance visits, and responses.
• Help control expenses and maintain efficient branch operations.
• Oversee supplies, purchase orders, and postage usage; maintain petty-cash accounting; and, when applicable, review invoices and operating statements.
• Research and resolve complex client-account problems and inquiries.
• Assist the Branch Manager with sharing information at regular branch meetings.
• Coordinate rent, facilities, office maintenance, cleaning, and security matters.
• Recruit, select, orient, train, and supervise branch operations associates.
• Work with the Branch Manager on ongoing performance management, scheduled appraisals, salary reviews, and associate files.
• Review operations associates’ daily work and evaluate support-staff workloads and responsibilities to maintain efficient workflow.
• Ensure daily staffing levels and cross-training are adequate.
• Coordinate branch personnel registrations, continuing education, and licensing.
• Perform other assigned duties and, as needed, some Branch Manager duties.

Benefits

• Medical, dental, and vision coverage may be available.
• Life insurance may be available.
• Critical illness and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings may be available.
• Paid time off, including vacation, holidays, and sick leave, may be available.
• Parental leave may be available.
• Additional compensation, discretionary bonuses, or commissions may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager