Branch Operations Manager Clayton Valley

Wells Fargo Bank•Concord, CA

1d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to deliver excellent customer service and colleague experience, while ensuring timely, high-quality, compliant work. The manager oversees the teller-line schedule and daily operations, handles operational and customer-support tasks, resolves or escalates issues, and works with branch employees, colleagues, and mid-level managers. The position also involves coaching and developing a diverse team, managing people and financial resources for branch operations, mentoring direct reports, and assisting with hiring. The role has customer contact and may include assessing customer needs and referring customers interested in dwelling-secured products to a SAFE team member. It does not involve taking an application or offering or negotiating the terms of a dwelling-secured transaction. Loan Originator qualification and ongoing regulatory requirements apply. The schedule may include most Saturdays. The position is based at the Clayton Valley Branch in Concord, California, and is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Loan Originator position candidates must meet Consumer Financial Protection Bureau qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards; ongoing regulatory requirements and additional screening may apply.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending issues, and resolving complex customer concerns.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge and understanding of banking-industry laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience, including work with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to provide strong customer service and colleague experience, ensuring timely completion, quality, and compliance.
Provide feedback and ideas to improve customer service, colleague experience, performance management processes, and tools.
Perform operational and customer-support tasks; engage customers in conversation and build relationships.
Manage the teller-line schedule and daily operations, making decisions and resolving issues under regional banking management direction.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers, and interact directly with customers.
Coach, motivate, and develop direct reports to meet business objectives and achieve their potential.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct reports’ talent development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking applications or offering or negotiating transaction terms.
Meet applicable Loan Originator qualification and ongoing regulatory requirements.