Branch Operations Manager Clayton Valley

Wells Fargo•Concord, CA

2d•$27 - $41•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager (LO) for its National Branch Network in the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to provide strong customer service and colleague experience while ensuring timely, high-quality, compliant work. It includes managing teller-line schedules and daily operations, addressing operational issues under regional banking management, and supporting customers and employees with concerns or complaints. The position also involves interacting with customers, performing operational and customer-support tasks, and helping customers connect with banking technology. The manager coaches, motivates, and develops a diverse team, manages people and financial resources for branch operations, and contributes to hiring and talent development. The LO designation includes customer contact and may involve assessing needs and referring customers interested in dwelling-secured products to a SAFE team member. The role may assist customers but does not take applications or offer or negotiate terms of dwelling-secured transactions. LO employees must meet applicable Regulation Z and other regulatory qualification requirements.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions and comply with Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal-background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Not eligible for Visa sponsorship.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending issues, and resolving complex customer concerns.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience involving military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver exceptional customer service and colleague experience and ensure timely, quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Provide customer service, engage customers in conversation, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns or complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Interact directly with customers.
Coach, motivate, and develop direct reports to help them reach their potential and meet business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Work a schedule that may include most Saturdays.