Branch Manager (New Business Development)

First Citizens Bank • Vienna, VA

3d

About The Position

At First Citizens Bank, the Branch Manager (New Business Development) primarily focuses on outbound calling to generate new business opportunities. The manager may occasionally partner with a business or commercial banker to provide expertise on business deposits and related services. This role manages sales efforts and associates at a boutique business branch location and oversees office operations with support from an operations specialist.

The position manages team performance and personnel functions, drives sales and customer relationships, and fosters service standards that support customers, prospects, and colleagues. It also ensures compliance with regulations and bank policies, manages operational risk, completes required training, and performs assigned office-management duties. The role requires frequent driving to other offices and customer locations; a bank car is not provided.

Requirements

• Bachelor's degree and 4 years of experience in sales, customer service, lending, or financial services sales, including supervisory experience; alternatively, a high school diploma or GED and 8 years of experience in those areas, including supervisory experience.
• Valid driver's license; frequent driving to other offices and bank customers is required, and a bank car is not provided.
• Skill in applying a structured sales process.
• Ability to provide financial guidance and expertise.
• Financial literacy and financial analysis skills.
• Knowledge of business banking products and services.
• Business development skills.
• Networking skills and ability to build centers of influence.

Nice To Haves

• Business development experience.
• Business banking experience.
• Knowledge of business banking products, including Treasury Management, Merchant Services, and Lending.

Responsibilities

• Manage team performance and personnel functions, maintain operational soundness, and execute plans to meet customer and bank financial expectations.
• Set accountability for role expectations and provide one-on-one feedback and coaching to support associate development and results.
• Leverage the expertise of bank partners and other managers.
• Achieve individual and/or team financial, production, and relationship results against assigned metrics and goals.
• Conduct proactive outreach to customers, prospects, and referral sources to generate business.
• Represent the Bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
• Use sales practices that create value for customers and the Bank, and prepare and partner appropriately to provide relevant financial guidance.
• Build collaborative partnerships and initiate conversations to identify sales or referral opportunities.
• Listen to customers, ask questions to understand their needs and preferences, and take prompt action to address immediate needs.
• Seek coaching, support Bank initiatives, and use tools to optimize performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
• Complete required training by established deadlines.
• Perform assigned general office-management duties to support operational efficiency.
• Ensure accuracy and operational efficiency for deposit transactions if the role is assigned deposit-taking responsibilities.

Benefits

• The benefits program is described as competitive and designed to meet associates' needs; further information is available on the employer's benefits website.
• Total compensation for some roles may include variable incentives, bonuses, benefits, and/or other awards, as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager