Branch Manager (New Business Development)

First Citizens Bank • Chattanooga, TN

3d

About The Position

At First Citizens Bank, the Branch Manager (New Business Development) primarily focuses on outbound calling to generate new business opportunities and may occasionally partner with a business or commercial banker to provide expertise on business deposits and related services. The role manages sales efforts and associates in a boutique business branch, overseeing office operations with support from an operations specialist.

The manager leads team performance and personnel functions, delivers individual and team sales results, develops customer relationships, maintains service standards, and ensures compliance and operational soundness. The role may represent the Bank at civic and community events to generate business and identify potential CRA opportunities. Frequent driving to other offices and bank customers is required; a bank car is not provided.

Requirements

• Bachelor's degree and 4 years of experience, or a high school diploma/GED/equivalent and 8 years of experience.
• Experience must be in sales, customer service, lending, or financial services sales, including supervisory experience.
• Valid driver's license.
• Application of a structured sales process.
• Ability to provide financial guidance and expertise.
• Financial literacy and financial analysis skills.
• Knowledge of business banking products and services.
• Business development skills.
• Networking and building centers of influence.
• Business banking knowledge.

Responsibilities

• Manage team performance and personnel functions, promote operational soundness, and execute plans that meet customer value and bank financial expectations.
• Set accountability for role expectations and provide individual feedback and coaching to support associate development and results.
• Leverage expertise from bank partners and other managers.
• Achieve individual and/or team financial, production, and relationship results against assigned goals and metrics.
• Conduct proactive outreach to customers, prospects, and referral sources.
• Represent the Bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
• Use sales practices that create value for customers and the Bank, with appropriate partnering, planning, and preparation to provide relevant financial guidance.
• Build collaborative partnerships and initiate conversations to identify sales and referral opportunities.
• Listen to customers, ask questions to understand their needs and preferences, and promptly address immediate needs.
• Seek coaching, support Bank initiatives, and use tools to optimize performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
• Complete required training by established deadlines.
• Perform assigned office management duties to support operational efficiency.
• Ensure transaction accuracy and operational efficiency if assigned deposit-taking responsibilities.
• Drive frequently to other offices and bank customers.

Benefits

• First Citizens Bank offers a competitive benefits program designed to meet associates' needs; specific benefits are described on the company's benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager