Assistant Branch Manager (Cliftondale)

Eastern Bank•Saugus, MA

About The Position

The Assistant Branch Manager supports the Branch Manager in selling the Bank’s products and services, developing the team, maintaining superior customer service, and managing daily branch operations. The role assists with the daily management of a banking office and is responsible for personal sales goals and guiding platform staff toward branch sales goals. It includes coaching sales staff, applying knowledge of retail incentives and business loans, and ensuring the branch follows audit and compliance requirements. The Assistant Branch Manager oversees operational duties such as overdraft and vault management, branch schedules, and opening and closing the office. The position acts as manager on duty when the Branch Manager is away and may apply policy to routine management matters, as well as prepare and deliver subordinate performance appraisals when directed. The incumbent is expected to understand the teller function and make decisions that balance policy and procedures with the interests of the Bank and its customers, seeking guidance on ambiguous policies or unfamiliar situations.

Requirements

High school diploma or equivalent.
1–2 years of supervisory experience required.
Strong problem-resolution skills.
Basic business acumen and professionalism.
Ability to communicate information and ideas clearly and exchange accurate information.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn and retain knowledge of the Bank’s products and services.
History of solid sales and service success.
Ability to transport items weighing 15 pounds or more.

Nice To Haves

2–4 years of retail banking experience preferred.
Experience in a retail banking environment strongly preferred.

Responsibilities

Assist with the daily management of a banking office under the general direction of the Branch Manager.
Achieve personal sales goals and guide platform staff’s sales activities toward branch goals.
Conduct sales and service coaching sessions with sales staff.
Use knowledge of the retail incentive plan and business loans to coach staff.
Manage daily branch operations, including overdraft management, vault management, branch schedules, and opening and closing the office.
Ensure the branch adheres to audit and compliance requirements.
Manage customer service levels in accordance with established guidelines.
Act as manager on duty when the Branch Manager is away.
Apply policy to routine management matters when the Branch Manager is absent.
Prepare and deliver subordinate performance appraisals as directed by the Branch Manager.
Gain a full understanding of the teller function.
Make decisions that balance policy and procedures with the interests of the Bank and its customers, and seek guidance on policy ambiguity or unfamiliar situations.