Assistant Branch Manager (Cliftondale)

Eastern Bank•Saugus, MA

6d•$28 - $35

About The Position

The Assistant Branch Manager supports the Branch Manager in managing a banking office’s daily operations, selling the Bank’s products and services, supporting the platform team’s sales efforts, and maintaining superior customer service. The role helps lead and develop the team to achieve individual and branch results. Under general direction, the Assistant Branch Manager balances policies and procedures to make decisions that benefit both the Bank and its customers, and seeks guidance when facing ambiguous policies or unfamiliar situations. The position is also responsible for branch operations and compliance, coaching sales staff, and acting as manager on duty when the Branch Manager is away. The incumbent is expected to develop a full understanding of the teller function and the Bank’s products and services.

Requirements

Strong problem-resolution skills.
Basic business acumen and professionalism.
Ability to communicate information and ideas clearly and exchange accurate information.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn and retain knowledge of the Bank’s products and services, and build on that knowledge as a member of the division’s management team.
Ability to understand the broader business context of banking, including how banks make money and what makes products profitable.
High school diploma or equivalent.
One to two years of supervisory experience required.
A history of solid sales and service success.
Ability to transport items weighing 15 pounds or more.

Nice To Haves

Two to four years of retail banking experience preferred.
Supervisory experience in a retail banking environment strongly preferred.

Responsibilities

Assist the Branch Manager with daily management of the banking office.
Meet personal sales goals and guide platform staff’s sales activities toward branch goals.
Conduct sales and service coaching sessions with sales staff.
Use knowledge of the retail incentive plan and business loans to coach staff.
Manage daily branch operations, including overdrafts, the vault, branch schedules, and opening and closing the office.
Ensure the branch adheres to audit and compliance requirements.
Manage customer service levels in accordance with established guidelines.
Act as manager on duty when the Branch Manager is away.
Apply policy to routine management matters in the Branch Manager’s absence.
Prepare and deliver subordinate performance appraisals when directed by the Branch Manager.
Gain a full understanding of the teller function.