Branch Manager - Brainerd, MN

Affinity Plus Federal Credit Union • Brainerd, MN

5d • $56,100 - $78,500 • Onsite

About The Position

The Branch Manager I leads a team to deliver high-quality, efficient, and compliant operations while driving team performance and growth in a single branch or channel. The role partners with leadership to advance strategic initiatives, optimize processes, and align the team with organizational goals. Through employee development, operational management, community engagement, and execution of key initiatives, the position contributes to the success of the department and organization. The position is based at the Brainerd Lakes, Minnesota branch and requires in-person interaction and coordination with employees and departments.

The schedule is standard Monday through Friday business hours, with flexibility and a Saturday rotation. Reliable attendance is an essential function of the role. The position has a starting annual pay range of $56,100–$78,500. Applicants may be subject to background and credit checks.

The role requires substantial computer and phone use, mostly seated work with some standing, occasional bending and similar movements, repetitive motions, and the ability to lift, carry, push, or pull up to approximately 50 pounds.

Requirements

• At least 2 years of formal leadership experience managing teams in a small-sized market.
• Comprehensive knowledge of Affinity Plus or financial-industry operations, services, business, and financial data.
• Demonstrated ability to lead and develop teams, foster trust and engagement, and build a positive culture aligned with organizational values.
• Ability to coach employees, provide performance feedback, and create development plans.
• Ability to motivate employees to achieve branch goals, member-service standards, and operational excellence.
• Strong judgment and ability to analyze complex member, operational, and employee situations and make timely decisions consistent with organizational policies and branch goals.
• Ability to independently resolve escalated issues and recognize when to seek input or escalate matters for higher-level support.
• Ability to make decisions amid ambiguity using situational awareness, critical thinking, and business and financial insights.
• Ability to build trusting relationships with members, employees, community partners, and cross-functional teams, and collaborate with area leadership and other branches.
• Ability to set branch priorities, manage multiple responsibilities, meet goals and deadlines, and uphold performance, operational, and member-service expectations.
• Strong communication, influencing, active-listening, facilitation, conflict-resolution, and follow-through skills.
• Openness to feedback and commitment to personal and professional development.
• Ability to lead through ambiguity, manage change, and drive process improvements.
• Effective time-management and prioritization skills.
• Advanced computer and technology skills, including the ability to navigate multiple systems.
• Accuracy, thoroughness, reliability, integrity, and ability to maintain confidentiality.
• Ability to work standard Monday through Friday business hours, accommodate a flexible schedule, and participate in a Saturday rotation; consistent and reliable attendance is required.
• Ability to meet the physical demands described, including lifting, carrying, pushing, or pulling up to approximately 50 pounds.

Nice To Haves

• Experience in consumer lending, checking and savings accounts, IRAs, CDs, and other credit union products.

Responsibilities

• Provide day-to-day leadership for the branch team and ensure operations are efficient and aligned with organizational goals.
• Build, develop, and coach employees; provide actionable feedback and manage performance through coaching, evaluations, development plans, and performance actions.
• Create an inclusive, collaborative environment that supports learning, accountability, continuous improvement, and employee engagement.
• Lead hiring, onboarding, and training; conduct team meetings and individual check-ins; communicate organizational updates, policy changes, and priorities.
• Participate in local and statewide leadership development activities.
• Oversee daily operations for efficiency, accuracy, and compliance with policies, procedures, regulations, and quality standards.
• Monitor metrics, performance trends, and resource needs; create schedules that provide appropriate staffing for member needs.
• Ensure completion of required branch reports, including monthly verification reports.
• Resolve escalated or complex issues for employees and members, and maintain working knowledge of member-facing roles to support operational needs.
• Prepare and manage branch budgets and use resources responsibly.
• Lead or support branch projects, process improvements, and change initiatives; partner with cross-functional leaders to align goals with organizational priorities.
• Make decisions on escalations, operational challenges, and process enhancements; represent the branch in leadership forums and communicate progress, challenges, and updates.
• Support organizational and area initiatives involving promotions, omni-channel experience, projects, and targeted goals.
• Promote Affinity Plus in the community through outreach and business development activities.
• Keep employees focused on exceptional member service, member needs, and organizational goals; demonstrate positive trends in member and employee experience metrics.
• Perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision insurance coverage options through the State of Minnesota Employer Group.
• Sick time hours frontloaded for new employees and a portion of vacation hours frontloaded for new employees.
• A variety of paid leave options.
• Monthly wellness benefit.
• Immediate 401(k) matching up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed