Branch Manager - Brainerd, MN

Affinity Plus•Baxter, MN

4d•Onsite

About The Position

The Branch Manager I leads a team to deliver high-quality, efficient, and compliant operations while driving team performance and growth within a single branch or channel. The role partners with leadership on strategic initiatives, process optimization, and organizational alignment. Through employee development, operational management, community engagement, and member service, the Branch Manager contributes to the success of the department and organization. The position is based at the Brainerd Lakes, Minnesota branch. The standard schedule is Monday through Friday business hours, with a flexible schedule and Saturday rotation required. Reliable attendance is an essential function. The role includes in-person interaction and coordination with employees and departments. Applicants may be subject to background and credit checks. Reasonable accommodations will be considered for employees with disabilities.

Requirements

At least 2 years of formal leadership experience managing teams in a small-sized market.
Comprehensive knowledge of Affinity Plus or financial industry operations, services, business, and financial data.
Demonstrated ability to lead and develop a team, build trust and engagement, and foster a positive culture.
Ability to provide effective coaching, performance feedback, and development planning.
Ability to motivate employees and support branch goals, member service, and operational excellence.
Strong judgment and decision-making skills for complex member, operational, and employee situations, including escalations and ambiguity.
Ability to apply business, financial, and organizational insights to data-driven decisions.
Proven relationship-building and collaboration skills with members, employees, community partners, cross-functional teams, area leadership, and other branches.
Ability to set priorities, manage multiple responsibilities, meet deadlines, and uphold performance and operational standards.
Strong communication, influencing, active listening, conflict-resolution, and follow-through skills.
Openness to feedback and commitment to personal and professional development.
Ability to lead through ambiguity, manage change, and drive process improvements.
Effective time management and workload prioritization.
Advanced computer and technology skills, including navigating multiple systems.
Accuracy, thoroughness, reliability, integrity, and ability to maintain confidentiality.
Ability to work a flexible schedule and Saturday rotation, with consistent and reliable attendance.
Ability to perform the physical requirements of the role, including lifting, carrying, pushing, or pulling up to approximately 50 pounds.

Nice To Haves

Experience in consumer lending, checking and savings accounts, IRAs, CDs, and other credit union products.

Responsibilities

Provide day-to-day leadership for the branch and ensure operations align with organizational goals.
Build, develop, coach, and hold employees accountable for performance, professional development, and expectations.
Manage performance through feedback, evaluations, development plans, and performance actions.
Create a collaborative, inclusive culture that supports learning, accountability, and continuous improvement.
Lead hiring, onboarding, and training; conduct team meetings and individual check-ins.
Participate in local and statewide leadership development activities.
Oversee daily operations for efficiency, accuracy, compliance, and quality.
Monitor performance metrics, trends, and resource needs; create schedules to maintain appropriate staffing.
Ensure completion of required reports, including monthly verification reports.
Resolve escalated or complex employee and member issues, and maintain working knowledge of member-facing roles.
Prepare and manage branch budgets and use resources responsibly.
Lead or support projects, process improvements, and change initiatives.
Partner with cross-functional leaders and represent the branch in leadership forums.
Support organizational and area initiatives involving promotions, omnichannel experience, projects, and targeted goals.
Promote Affinity Plus in the community through outreach and business development.
Keep employees focused on exceptional member service and organizational goals, and support positive member and employee experience metrics.
Perform other duties as assigned.