Branch Manager

Alabama Title Loans•Thomasville, AL

21d

About The Position

The Branch Manager is responsible for the overall performance of the branch, including sales, collections, and team development. This role leads a small team, drives daily execution, and ensures results are consistently met. The Branch Manager coaches team members, holds coworkers accountable, and handles customer conversations about payments when needed. The role requires leading a team and being accountable for results; setting clear expectations and addressing performance directly; having direct conversations with customers about payments; operating in a structured, metric-driven environment; and managing multiple priorities in a fast-paced setting. Successful Branch Managers follow up consistently on accountability, coach and develop team members, address issues promptly and directly, maintain structure and organization in daily operations, and take ownership of results and improvement. The role has a 40-hour work week, with branch hours Monday through Friday, 10 a.m. to 6 p.m., and Saturday, 9 a.m. to 1 p.m.; Sundays are off.

Requirements

High school diploma or equivalent.
Ability to work scheduled hours, including Saturdays.
Valid driver’s license and reliable transportation.
Successful completion of pre-employment screening.

Responsibilities

Manage the branch’s overall performance, including sales, collections, and team development.
Lead a small team and drive daily execution to meet results.
Coach and develop team members to improve performance.
Hold coworkers accountable, set clear expectations, and follow up consistently.
Address performance issues promptly and directly.
Handle customer conversations related to payments when needed.
Maintain structure and organization in daily operations.
Take ownership of branch results and drive improvement.
Manage multiple priorities in a fast-paced, metric-driven environment.