Branch Manager San Leandro, CA

Cummins • San Leandro, CA

3d • $144,000 - $216,000

About The Position

Cummins is seeking a Branch Manager to join its Service team in San Leandro, California. The role owns end-to-end business performance across multiple branches, including revenue, profitability, cost control, asset utilization, and delivery against the Annual Operating Plan. The Branch Manager leads and aligns Branch Managers around safety, customer service, and financial priorities, and translates strategy into marketing, sales, and operating plans that support sustainable growth.

The role uses scorecards, P&L performance, productivity, and cycle-time metrics to improve operations. It also strengthens customer relationships and satisfaction, addresses warranty trends and repair-cycle times, and coordinates service, parts, and sales. The Branch Manager coaches leaders, supports employee development through work plans and individual development plans, and promotes safety, compliance, environmental standards, and corporate and community responsibility across branches.

Requirements

• College, university, or equivalent degree in Business Administration, Engineering, or a related subject.
• Six Sigma Green Belt certification or Sponsor certification.
• Significant relevant experience, including managerial and budgetary experience.
• At least 5 years of operational management experience leading multi-segment service operations.
• Experience leading large service operations teams, including technicians, supervisors, and support staff.
• Ability to manage complex, multi-segment service environments with competing customer and operational priorities.
• Track record of delivering results across operational metrics, including productivity, work in progress, financial performance, and customer satisfaction.
• Experience partnering cross-functionally with Service, Parts, and Sales to drive business performance.
• Strong financial acumen and business insight to interpret performance metrics, identify risks and opportunities, and make decisions that improve profitability and operational outcomes.
• Ability to build and lead high-performing, diverse teams through trust, clarity of purpose, and collaboration.
• Ability to set clear expectations, maintain focus under pressure, and deliver against operational and financial targets.
• Effective communication across stakeholders, tailoring messages to Branch Managers, customers, and leadership.
• Strong customer focus and ability to build lasting relationships, anticipate needs, and deliver responsive solutions.
• Ability to coach leaders, support career growth, and foster employee engagement and accountability.
• Self-awareness and ability to use feedback, address challenges directly, and resolve conflict constructively.
• Ability to promote safety, service excellence, inclusion, and a strong health, safety, and environmental culture.

Nice To Haves

• Marine and/or Rail service operations experience is strongly preferred.

Responsibilities

• Own revenue, profitability, cost control, and asset utilization across multiple branches and deliver against the Annual Operating Plan.
• Lead and align Branch Managers on safety, customer service, and financial priorities, strengthening consistency and accountability.
• Develop and manage marketing, sales, and operating plans to drive sustainable growth.
• Monitor balanced scorecards, P&L performance, productivity, and cycle-time metrics, and take timely action to improve results.
• Manage Net Promoter Score (NPS) and customer feedback programs, resolve issues, and expand customer partnerships and alliances.
• Improve service quality and operational efficiency by addressing warranty trends, reducing repair cycle times, and coordinating service, parts, and sales.
• Coach Branch Managers, reinforce performance expectations, and support employee development through structured work plans and individual development plans.
• Ensure adherence to health, safety, and environmental standards and foster community and corporate responsibility across branches.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager