Community President (Branch Manager)

WaterStone Bank • Fox Point, WI

5d

About The Position

The Community President is responsible for branch sales activities and results and coordinates and manages retail employees, branch operations, and activities. The position also maintains a leadership role within the bank, branch, and community.

The Community President works with the Regional Manager to develop and maintain action plans that achieve branch goals and support WaterStone Bank’s strategic objectives, budgetary controls, and profitability. The role motivates, coaches, and develops retail staff; manages staffing and employee situations; and plans and oversees branch administrative and operational processes. It also ensures customers receive prompt, efficient, accurate, and friendly service; originates and closes consumer and residential loans; and stays current on bank systems, products, policies, procedures, regulations, and industry trends. The Community President identifies and recommends reasonable changes to policies, procedures, and products and performs other duties as assigned.

The position requires a flexible work schedule and the ability to travel between office locations. A valid driver’s license is required, and the driving record must comply with WaterStone Bank’s Vehicle Safety Policy.

Requirements

• 3–5 years of sales and supervisory experience.
• 3–5 years of business development experience.
• High school diploma or GED.
• Flexible work schedule.
• Ability to travel between office locations.
• Valid driver’s license.
• Driving record must be in accordance with WaterStone Bank’s Vehicle Safety Policy.

Nice To Haves

• 5 years of sales and supervisory experience and/or business development experience.
• Associate’s or bachelor’s degree in business or a related field, or an equivalent combination of education and experience.

Responsibilities

• Work with the Regional Manager to create, monitor, and maintain action plans to achieve branch goals supporting WaterStone Bank’s strategic objectives, budgetary controls, and profitability.
• Motivate, coach, and develop retail staff through education, technical and sales training, constructive feedback, and performance management.
• Work with the Regional Manager to maintain adequate staffing and ensure proper handling of employee situations.
• Conduct interviews; hire, monitor employee progression, evaluate, discipline, or terminate employees as necessary; and recommend promotions, salary adjustments, and rewards.
• Plan, coordinate, and manage branch administrative and operational processes and workflow procedures.
• Ensure branch staff provide prompt, efficient, accurate, and friendly customer service according to WSB service expectations.
• Originate and close consumer and residential loans, ensuring agreements are complete, accurate, and compliant.
• Maintain knowledge of WSB’s core processing system, products and services, policies and procedures, and regulatory requirements governing retail accounts.
• Keep abreast of industry trends, standards, and external factors that may affect the bank.
• Identify and recommend reasonable changes to policies, procedures, and products.
• Perform other duties as assigned.

Benefits

• Outstanding medical, dental, and vision insurance.
• 401(k) matching.
• Employee Stock Ownership Plan.
• Paid time off.
• Paid holidays.
• Flexible Spending Account.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED