Branch President

Associa•Walnut Creek, CA

3h•$160,000 - $175,000•Onsite

About The Position

Bay Area Property Services (BAPS), an Associa company, is seeking an accomplished and forward-thinking Branch President to lead its Walnut Creek operations. This role is for a dynamic, people-focused leader who can translate strategy into results, build high-performing teams, grow the business, and deliver an exceptional client experience. The position offers the chance to make a meaningful impact on the business, its people, and the communities served, requiring an entrepreneurial mindset, strong business acumen, and a passion for developing people. The ideal candidate can see the big picture while staying connected to daily operations, inspires confidence, embraces accountability, builds relationships, and delivers results.

Requirements

5+ years of progressive leadership experience in community association management, property management, hospitality, or another complex service-based industry.
Demonstrated success leading business operations, managing budgets, improving profitability, and driving revenue growth.
Proven ability to develop talented leaders, build strong teams, and create a culture of performance and accountability.
Strong financial acumen, including experience with business planning, forecasting, financial reporting, and performance metrics.
A track record of building meaningful client relationships, improving customer satisfaction, and supporting client retention.
Excellent communication, negotiation, problem-solving, and relationship-building skills.
The ability to think strategically while remaining engaged in operational execution.
Experience leading through change, improving business processes, and creating scalable solutions.
A bachelor's degree in business administration or a related field, or an equivalent combination of education and relevant experience.

Nice To Haves

Experience in community association management and an understanding of HOA governance are highly valued.

Responsibilities

Develop and execute strategic business plans that drive sustainable growth, profitability, and operational excellence.
Take ownership of branch performance, including revenue, budgets, profitability, client retention, and key performance indicators.
Identify opportunities to strengthen operations, improve efficiencies, and enhance the overall customer experience.
Make thoughtful, data-driven decisions while maintaining the agility to respond to changing business needs.
Partner with regional and corporate leadership to align local priorities with broader organizational objectives.
Build, coach, and empower a high-performing leadership team that delivers results and leads with integrity.
Foster a culture of collaboration, accountability, recognition, and continuous improvement.
Develop talent, strengthen succession planning, and create opportunities for employees to grow their careers.
Set clear expectations, provide meaningful feedback, and ensure leaders have the tools and support they need to succeed.
Be a visible, approachable leader who connects with employees, celebrates wins, and addresses challenges constructively.
Build and maintain trusted relationships with community association boards, clients, and key business partners.
Drive client satisfaction and retention through responsive service, consistent execution, and proactive relationship management.
Serve as an executive-level resource for complex client needs and strategic opportunities.
Promote a service-first culture where delivering on commitments is a shared priority.
Strengthen BAPS's reputation as a trusted community management partner throughout the Bay Area.
Identify and pursue opportunities for business development, market expansion, and increased revenue.
Partner with business development and operational leaders to attract new clients and strengthen existing relationships.
Oversee financial planning, budgeting, forecasting, collections, and internal controls.
Monitor business performance and implement strategies that improve profitability and long-term financial health.
Balance growth opportunities with operational capacity, service quality, and employee engagement.
Champion organizational standards, ethical business practices, and compliance with applicable laws and regulations.
Drive innovation, process improvement, and the effective adoption of tools and technology.
Navigate change confidently while keeping teams engaged, informed, and focused.
Create an environment where leaders are empowered to make decisions, solve problems, and take ownership of results.