Community President (Branch Manager)

WaterStone Bank•Fox Point, WI

About The Position

The Community President is responsible for branch sales activities and results, and coordinates and manages retail employees, branch operations, and activities. The position also provides leadership within the bank, the branch, and the community. The Community President works with the Regional Manager to create, monitor, and maintain action plans that achieve branch goals and support WaterStone Bank’s strategic objectives, budgetary controls, and profitability. The role motivates, coaches, and develops retail staff through education, technical and sales training, constructive feedback, and performance management. It also supports staffing and employee matters, including interviewing, hiring, monitoring employee progress, evaluating, disciplining, or terminating employees when necessary, and recommending promotions, salary adjustments, and rewards. The role plans, coordinates, and manages branch administrative and operational processes and workflow procedures. It ensures staff provide prompt, efficient, accurate, and friendly service according to WaterStone Bank’s service expectations. The Community President originates and closes Consumer and Residential loans, ensuring agreements are complete, accurate, and compliant. The position maintains knowledge of the bank’s core processing system, products and services, policies and procedures, and applicable regulatory requirements. It also keeps up with industry trends, standards, and external factors that may affect the bank, and identifies and recommends reasonable changes to policies, procedures, and products. Other duties may be assigned. The role requires flexibility in work schedule and the ability to travel between office locations. A valid driver’s license is required, and the driving record must comply with WaterStone Bank’s Vehicle Safety Policy.

Requirements

3–5 years of sales and supervisory experience.
3–5 years of business development experience.
High school diploma or GED.
Flexible work schedule.
Ability to travel between office locations.
Valid driver’s license.
Driving record must comply with WaterStone Bank’s Vehicle Safety Policy.

Nice To Haves

5 years of sales and supervisory experience and/or business development experience.
Associate’s or bachelor’s degree in business or a related field, or an equivalent combination of education and experience.

Responsibilities

Work with the Regional Manager to create, monitor, and maintain action plans to achieve branch goals and support strategic objectives, budgetary controls, and profitability.
Motivate, coach, and develop retail staff through education, technical and sales training, constructive feedback, and performance management.
Work with the Regional Manager to maintain adequate staffing and ensure proper handling of employee situations.
Conduct interviews, hire employees, monitor individual progression, evaluate, discipline, or terminate employees when necessary.
Recommend promotions, salary adjustments, and rewards.
Plan, coordinate, and manage branch administrative and operational processes and workflow procedures.
Ensure branch staff provide prompt, efficient, accurate, and friendly customer service according to WaterStone Bank’s service expectations.
Originate and close Consumer and Residential loans, ensuring agreements are complete, accurate, and compliant.
Maintain knowledge of the bank’s core processing system, products and services, policies and procedures, and regulatory requirements governing retail accounts.
Keep abreast of industry trends, standards, and external factors that may affect the bank.
Identify and recommend reasonable changes to policies, procedures, and products.
Travel between office locations as needed.
Perform other duties as assigned.