Community Branch Manager

First Interstate•Belle Fourche, SD

3d•Onsite

About The Position

The Community Branch Manager is responsible for delivering outstanding client service, achieving growth goals, ensuring operational efficiency, and developing branch employees, typically in a branch or branches with deposits up to $100 million. The role develops and maintains client relationships through a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices. This position is located at the Belle Fourche, South Dakota branch. The manager oversees one or more branches within a market, ensuring consistent performance, employee engagement, and operational soundness. The manager also handles employee selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader, and coaches team members in consumer and small-business lending and deposit account opening.

Requirements

High school diploma or GED required.
Four to six years of banking industry experience, including supervisory or management experience, required.
Demonstrated ability to manage branch-level profit and loss, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
Ability to resolve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate banking solutions.
Demonstrated ability to identify client needs and recommend appropriate financial solutions.
Valid driver's license required.
Registered Mortgage Loan Originator registration under the SAFE Act required.
Regular and predictable attendance is required.

Nice To Haves

Associate's degree preferred.
Consumer and small-business lending origination experience preferred.
Notary certification preferred.

Responsibilities

Facilitate integrated delivery of financial services and products by referring clients to appropriate departments or divisions.
Manage effective use of client relationship management software, recording activities, incidents, referrals, and marketing.
Manage and foster growth in the branch’s top client relationships.
Identify and document referrals to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management.
Build client relationships through outbound and proactive measures.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small-business credit cards.
Process new consumer and small-business loan requests.
Stay current on regulations and comply with bank policies, procedures, security requirements, and applicable training.
Ensure operational efficiency, compliance, and quality standards are met.
Model and foster First Interstate Bank’s corporate culture, vision, mission, and values.
Participate in volunteer activities and financial education, and support positive community relations in coordination with other branches in the market.
Manage one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness.
Manage branch employee selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
Coach employees, provide performance feedback and development, and ensure proficiency in consumer and small-business lending and deposit account opening.
Perform other duties as assigned.