Branch & Community Development Manager

Community Financial System, Inc.•Bethlehem, PA

About The Position

The Branch & Community Development Manager drives strategic business development initiatives to foster branch growth and profitability. The role identifies and secures new business opportunities, strengthens customer acquisition and retention, and builds partnerships with internal teams and external business partners. The manager develops a high-performing branch team focused on growth, exceptional service, and relationship-building. The manager leads community engagement, proactive calling efforts, and customer service while executing the Bank’s strategy and annual goals for loan and deposit growth, financial services, credit administration, and business development. As branch manager, this individual ensures compliance with operational policies, procedures, and regulatory requirements and fosters accountability and excellence. The role may involve overseeing a business-customer loan portfolio, supporting transactions and customer inquiries, and traveling to other branches or districts to help meet staffing and service needs. Flexible hours, including Saturdays, and travel for training, meetings, professional development, and company-sponsored events may be required.

Requirements

High school diploma or GED.
Reliable transportation.
Proficient reading, writing, grammar, and interpersonal communication skills.
Strong negotiation and sales abilities.
Effective leadership qualities.
Sound judgment and reasoning.
Ability to prioritize and manage multiple responsibilities.
Thorough knowledge of features and benefits of financial products and services.
Working knowledge of regulatory policies and procedures regarding financial products and services.
Proficient PC knowledge.
Ability to consistently demonstrate the Company’s core values: Integrity, Excellence, Teamwork, and Humility.
Six years of sales or business development experience; three years of experience in related banking and/or lending positions is preferred.
At least two years of supervisory experience.
Must be 18 years of age or older.
May require National Mortgage Licensing System registration under the SAFE Act.
May require Notary Public licensing.
Ability to work flexible hours based on branch needs, including Saturdays.
Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

Bachelor’s degree in finance, business, or a related field.
Three years of experience in related banking and/or lending positions.

Responsibilities

Develop and implement strategies and calling efforts to promote the Bank’s products and services, with emphasis on deposit growth.
Participate in external meetings, community engagement, and pre-call planning activities as needed based on branch maturity and market needs.
Participate in the community to enhance the Bank’s visibility and reputation.
Build and maintain relationships with customers, local businesses, and community organizations.
Maintain knowledge of bank policies, procedures, loan products, and pricing, and educate prospects about Community Bank.
Refer applicable loan opportunities to Bank business partners.
Collaborate with business partners and Bank affiliates to identify referral opportunities.
May oversee a loan portfolio consisting of business customers.
Lead in selecting new branch personnel.
Support scheduling to ensure adequate branch coverage.
Ensure staff are trained and motivated to meet customer sales and service needs, branch objectives, and team goals.
Discuss individual employee sales goals and service performance with appropriate supervisors frequently.
Monitor branch progress and results throughout the year with District and Regional Managers to support growth, sales, and profit objectives.
Address customer complaints and issues promptly to exceed expectations and maintain customer satisfaction.
Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, and internal controls, and complete job-specific training in a timely manner.
Perform other related duties as assigned or directed to support branch and Bank objectives.
Participate in the community in a manner that reflects favorably on the Bank and assist where necessary to help branches and the Bank achieve annual goals.
Support transactions and customer inquiries, or travel to other branches or districts as needed to ensure proper staffing and service levels.
Work flexible hours based on branch needs, including Saturdays, and travel to training sessions, meetings, professional development programs, and company-sponsored events as required.