Community Development Manager

Synovus•Mobile, AL

About The Position

The Community Development Manager serves as a trusted advisor to the Divisions, creating comprehensive strategies to support community development loans, contributions, and services. The role requires knowledge of assigned markets and active engagement with community leaders, nonprofit and for-profit organizations, stakeholders, and internal team members who identify CRA/CD opportunities. The manager represents the Bank in its communities and organizations within a defined geography, promotes community involvement, coordinates community events and programs, and supports the Bank's lending, investment, and service goals. The position also supports CRA financial education programs, tracking and reporting, community meetings, market gap strategies, loan programs, and CRA training. It includes team leadership and performance-management duties where applicable, as well as responsibility for following relevant policies, regulations, and risk limits. The position works in a regular office environment and requires travel.

Requirements

Bachelor's degree in Business Administration or a related field, or an equivalent combination of education and experience.
Two years of CRA and/or other compliance-related experience.
Travel is required.
Physical capabilities include sitting and standing for long periods; regularly talking and hearing; regularly climbing, bending, kneeling, crouching, or crawling; using hands and reaching; and lifting or exerting force up to 10 pounds. Weight/force exertion is required less than 25% of the time.
Driver's license is not required.

Responsibilities

Provide distinctive service to clients and prospects in person and over the telephone, respond to inquiries, resolve issues, and support the firm's three-ring phone-answering standard.
Represent the Bank as a CRA/CD representative in assigned communities and organizations, promote community involvement, and coordinate community events, programs, staffing, materials, and follow-up coverage.
Establish best practices to maximize resources for lending, investment, and service goals; review submitted community development activities for eligibility; and remain informed about industry issues and trends.
Recommend best practices for ongoing management activities and promote strategic goals for business units with a significant impact on CRA performance.
Ensure CRA financial education programs and tracking reports are accurate, timely, and complete against annual CRA Guidelines and service-hour requirements; organize CRA community meetings and prepare related materials and minutes.
Support the CD Officer in identifying gaps in assigned assessment areas and develop and present individualized gap strategies to Division and business-line leaders.
Work with lending and retail team members to develop or secure sound loan programs, products, and relationships that meet community needs.
Liaise with Division leadership to ensure markets and assessment areas have the support needed to achieve annual CRA Guidelines, and provide guidance and CRA training as needed.
Manage annual performance-management and merit processes for direct and indirect reports, as applicable; coach and develop team members; and work with Human Resources on employee relations, compensation, training, and staffing matters.
Observe applicable policies, procedures, laws, regulations, and risk limits, and promptly report known or suspected violations to the appropriate Company authority.
Address clients' business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, and Treasury Management when appropriate.
Assist other team members as needed to ensure distinctive service delivery.
Perform other related duties as required.