Community Development Manager

Synovus Bank•Mobile, AL

About The Position

The Community Development Manager serves as a trusted advisor to Divisions, developing comprehensive strategies that support community development loans, contributions, and services. The role requires knowledge of assigned markets and active engagement with community leaders, nonprofits, for-profit organizations, stakeholders, and internal team members pursuing CRA/CD opportunities. The manager represents the Bank in its communities, supports community events and financial education programs, and works with business leaders to address community development needs and meet annual CRA Guidelines. The position also provides guidance and training, supports team development and human resources activities, and helps ensure compliance with applicable policies, laws, regulations, and risk limits. The role includes meeting clients’ financial needs and referring them to specialty areas when appropriate. It is performed in a regular office environment and requires travel.

Requirements

Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education and experience.
Two years of CRA and/or other compliance-related experience.
Knowledge of assigned markets and ability to work with community leaders, nonprofits, for-profit organizations, stakeholders, and internal teams.
Ability to travel.
May sit or stand for long periods; talk and hear regularly; climb, bend, kneel, crouch, or crawl regularly; use hands and reach; and lift or exert force up to 10 pounds. Weight/force exertion is required less than 25% of the time.

Responsibilities

Provide distinctive service to clients and prospects in person and by telephone, respond to inquiries, and resolve client issues.
Support the firm-wide three-ring standard for answering phones.
Represent the Bank as a CRA/CD representative in a defined geography and promote the firm’s involvement throughout the community.
Coordinate community events, programs, staffing, materials, and follow-up coverage.
Establish best practices to maximize resources for lending, investment, and service goals.
Review community development activities submitted by lines of business to ensure they meet at least one definition of community development.
Remain informed about industry issues and trends and recommend best practices for ongoing management activities.
Promote strategic goals for business units with significant impact on CRA performance.
Ensure CRA financial education programs and tracking reports are accurate, timely, and complete against annual CRA Guidelines and service-hour requirements.
Organize CRA community meetings, including preparing minutes, invitations, and other materials.
Support the CD Officer in identifying gaps in assigned assessment areas and develop and present individualized gap strategies to Division and line-of-business leaders.
Work with lending and retail team members to develop or secure sound loan programs, products, and relationships that meet community needs.
Liaise with Division leadership to ensure markets and assessment areas have the support needed to achieve annual CRA Guidelines.
Provide CRA guidance and training as needed.
Manage annual performance management and merit processes for direct and indirect reports, as applicable.
Coach and develop team members and foster an engaged work environment.
Work with Human Resources on employee relations, compensation, training, job postings, vacancies, and related matters.
Observe policies, procedures, laws, regulations, and risk limits, and promptly report known or suspected violations to the appropriate Company authority.
Address clients’ business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, and Treasury Management as appropriate.
Assist other team members as needed to deliver distinctive service.
Perform other related duties as required.